CSR

HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN AURORA, IL

Accurate Personnel is hiring immediately for a Customer Service Representative to join our team in Aurora, Illinois. This individual will be responsible for all aspects of customer care, ensuring the highest level of professionalism and customer service. This role involves answering customer questions via phone and email, addressing, and resolving customer issues, entering orders into the system, and following up to ensure customer satisfaction. The ideal candidate will possess the ability to properly communicate professionally with customers and coworkers, the ability to perform basic mathematics, a high school diploma, and much more listed below.

Apply online and kickstart your career today!

Pay, Schedule, and Location

Starting at $20.75/hour

Excellent benefits package, including medical, dental, and vision

7:00am to 5:00pm

Located in Aurora, Illinois

Duties and Responsibilities

Field inbound customer service support calls, often during periods of high volume

Take sales calls, offer required upsells, make compelling offers, present appropriate alternatives, and ask for the sale

Act as a liaison to the sales team and share leads

Apply active listening skills, interject, and paraphrase appropriately to best understand the customer's needs and wants

Provide knowledgeable answers to questions about products, pricing, and availability

Help customers navigate the website and place orders online

Work with customers to resolve product returns, shipping inquiries, and order status questions

Answer questions from customers or individuals on how a product operates or direct them to the appropriate person

Process orders in a fast-paced environment

Edit orders received for price and specifications

Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed

Accurately enter data into the computer system

Record or file copies of orders received

Follow up on orders to ensure delivery by specified dates

Compute price, discount, and shipping charges as required

Receive and check customer complaints

Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments

Make sure that quotes are processed through the quoting process in a timely manner

Type quotes and maintain files for all processed quotes

Responsible for sending new pricing, with the correct multiplier, to all customers

Perform various administrative support tasks including invoicing, filing, payment processing, customer account creation maintenance, and validating special orders to factory records

Compile statistics and prepare various reports for management, as needed

Troubleshoot customer service problems

Work with internal departments to meet customer needs

Perform other related job duties as assigned

Requirements and Qualifications

High School Diploma

One year of professional customer service experience preferred but not required

Experience in a manufacturing or garage door industry preferred

Read and interpret documents such as procedure manuals, work instructions, software manuals

Write routine reports and correspondences

Speak and communicate well with customers

Perform basic mathematical functions including add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and must also be able to calculate percentages

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Complete tasks on time ensuring that Customer Service does not create delays in production because of missed cut-offs

Become familiar with all products lines and customer base

Become familiar with the computer system (SAP) and be able to input and retrieve data

Individuals may need to sit or stand as needed

May require walking primarily on a level surface for specific periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday

Proper lifting techniques required. May include lifting up to 25 pounds for files

The performance of this position may occasionally require exposure to the warehouse areas, therefore, he or she should be physically able to safely maneuver in that environment

(Salary range based on experience)

ABOUT ACCURATE PERSONNEL

Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.