Service Coordinator

Description:

Position Summary

The Service Coordinator at Grasten Power Technologies serves as the primary point of contact for customers across Texas and plays a vital role in ensuring smooth and efficient service operations. This position bridges communication between clients, technicians, and internal service teams. The Service Coordinator manages service requests, schedules and dispatches technicians, and provides consistent, high-quality customer support. By maintaining organized workflows and clear communication, the Service Coordinator helps Grasten Power Technologies deliver dependable generator service throughout Texas communities.

Key Responsibilities

Serve as the first point of contact for customer inquiries, requests, and support needs; prioritize customers experiencing outages, safety concerns, or urgent return calls.

Document and update accurate customer information, service concerns, warranty status, and feedback in the Grasten Power Technologies service management system.

Coordinate and schedule service appointments based on technician availability, geographic coverage areas within Texas, and job priority.

Dispatch technicians efficiently, adjusting real-time schedules to maintain productivity and meet customer expectations.

Monitor and assess generators remotely (when applicable) to assist with preliminary troubleshooting and determine service urgency.

Partner with service advisors and office leadership to track receivables, verify payments, and support efficient service billing.

Maintain strong customer satisfaction by providing timely updates, proactive communication, and professional follow-through from service initiation to completion.

Process service invoices, collect payments, coordinate parts orders, and maintain organized and compliant service records.

Provide operational support to technicians and internal teams, ensuring they have accurate job details, parts availability, and timely workflow coordination.

Promote collaboration and a team-centered culture across service, dispatch, administrative, and field teams.

Support service leadership with process improvements, project initiatives, or administrative tasks as needed to strengthen the service departments performance. Requirements:

Experience in service coordination, dispatching, or customer support; background in electrical, HVAC, or generator service operations is strongly preferred.

Demonstrated accountability for delivering an exceptional customer experience and supporting service performance metrics.

Excellent communication skills with the ability to clearly manage expectations between customers, technicians, and internal teams.

Strong organizational and multitasking abilities, with proficiency in scheduling platforms, CRM systems, and general computer applications.

Highly detail-oriented, customer-focused, and capable of performing effectively in a fast-paced, field-service environment.

Compensation details: 18-22 Hourly Wage

PI66d9ec425013-31181-39244361

Full Time