Salesforce Administrator

Job Description

Position Overview

JFS is seeking an experienced Copado Administrator /Salesforce Administrator to manage Salesforce platform configuration, data management, and DevOps operations. The successful candidate will support deployment pipelines, maintain system integrity, and ensure compliance with state IT governance standards.

This role requires a strong understanding of Salesforce administration, Copado DevOps, and data backup and recovery processes using tools such as OwnBackup and Salesforce utilities.

Key Responsibilities

Copado & DevOps Administration

Administer and maintain Copado DevOps within Salesforce, including user access, pipelines, and deployment automation.

Manage and monitor deployment pipelines across Development, QA, UAT, and Production environments.

Integrate Git version control and maintain release integrity through proper change management.

Collaborate with developers and analysts to plan and execute release schedules.

Implement and document Change and Configuration Management standards and procedures.

Ensure compliance with state security and audit requirements in all deployment activities.

Salesforce System Administration

Create and manage system changes, configurations, and enhancements to meet agency needs.

Modify Salesforce functionality to improve usability and efficiency.

Manage daily Salesforce administration including user setup, profiles, roles, objects, fields, and validation rules.

Grant, remove, and maintain user licenses while ensuring minimal disruption to users.

Communicate system updates and enhancements to business users.

Monitor system usage, mentor users, and promote adoption of new features.

Continuously identify and implement improvements to enhance the end-user experience.

Data Management & Integration

Perform data imports, updates, and transformations using Workbench, Data Loader, and other Salesforce utilities.

Maintain data quality standards across all Salesforce objects.

Manage OwnBackup data backup and recovery processes to protect critical data assets.

Perform data seeding using OwnBackup for sandbox and testing environments.

Monitor exception logs and resolve integration and synchronization errors.

Reporting & Documentation

Create and maintain dashboards, reports, and report folders to support business needs.

Document agency processes, data flows, and configuration changes.

Maintain up-to-date release documentation and deployment logs.

Develop and maintain training materials and process documentation for system users.

Required Skills & Experience

Skill

Required / Desired

4 years experience as a Salesforce System Administrator

Required

4 years as Copado Administrator

Required

4 years experience in Copado DevOps operations

Desired

1 year experience with OwnBackup data backup and recovery

Desired

1 year experience with OwnBackup data seeding

Required

1 year experience with Change and Configuration Management concepts and procedures

Required

1 year experience with Apex code (basic understanding)

Desired

1 year experience using Salesforce utilities such as Workbench and Data Loader

Required

Salesforce Administrator Certification (ADM-201)

Highly Desired

Preferred Qualifications

Experience working in a state or public-sector IT environment.

Copado Certified Administrator or Copado Certified Consultant certification.

Experience managing multi-org Salesforce environments or shared release pipelines.

Familiarity with Salesforce security, auditing, and governance practices.

Requirements

Skill

Required / Desired

Amount

of Experience

experience as a Salesforce System Administrator

Required

4

Years

Copado Administrator

Required

4

Years

experience in Copado DevOps operations

Highly desired

4

Years

experience with OwnBackup data backup and recovery

Required

1

Years

experience with OwnBackup data seeding

Required

1

Years

experience with Change and Configuration Management concepts and procedures

Required

1

Years

experience using Salesforce utilities such as Workbench and Data Loader

Required

1

Years

Salesforce Administrator Certification (ADM-201)

Highly desired

Copado Certified Administrator or Copado Certified Consultant certification.

Highly desired

Full-time