Description
Join J.P. Morgan Wealth Management and help shape the future of our Global Supervisory team. Make a meaningful impact by leading a talented group, collaborating with business leaders, and driving operational excellence. This is your chance to develop your leadership skills, contribute to strategic initiatives, and advance your career in a supportive, growth-focused environment. Be part of a team that values innovation, mentorship, and continuous improvement. Your expertise will help us deliver sophisticated solutions to meet our clients’ generational wealth management needs.
As an SM Support Manager in the Global Supervisory team, you lead a team of associates providing essential administrative support for investment sales activities. You collaborate with Supervisory Managers, drive process enhancements, and ensure operational efficiency. Together, we foster a culture of excellence, professional development, and continuous improvement. You will have the opportunity to grow your expertise and make a meaningful impact across our business.
Job Responsibilities
Direct and oversee a team of associates, ensuring high-quality administrative support
Collaborate with Supervisory Managers to coordinate and delegate tasks
Identify and implement process improvements for greater efficiency
Document and maintain administrative procedures to ensure compliance
Set performance standards, monitor productivity, and hold team members accountable
Recruit, hire, develop, and coach employees to build a high-performing team
Lead training initiatives and onboard new team members effectively
Deliver ongoing training and professional development for support staff
Organize and prepare review materials for business units
Represent the team in governance and change management meetings
Provide regular updates to management on team progress and operational metrics
Required Qualifications, Capabilities, and Skills
5 years of proven experience in team leadership and people management
7 years of experience in the securities or investment industry
Advanced knowledge of securities industry rules, regulations, and guidelines
Strong ability to synthesize insights and communicate effectively, both orally and in writing
Demonstrated personal initiative and achievement of challenging goals
Proficiency in MS Excel, Word, Access, PowerPoint, and SharePoint
Strong organizational, communication, and interpersonal skills
Experience in training, coaching, and developing staff
Ability to identify and implement process improvements
Experience in preparing business review materials and reporting to management
Bachelor’s degree or equivalent experience in a directly related securities industry position
Preferred Qualifications, Capabilities, and Skills
Experience in global or cross-functional teams
Track record of entrepreneurial leadership
Experience in change management initiatives
Ability to manage special projects and contribute subject matter expertise
Experience in governance meetings and strategic planning
Advanced reporting and analytical skills
Experience in mentoring and coaching in a fast-paced environment