Python Support Engineer

Want to play a key role in improving platform reliability and customer satisfaction for a leader in enterprise information management?

ABOUT THE ROLE

We are seeking a highly skilled Python Support Engineer with strong Linux and networking expertise to join our partner's team in a hybrid role that combines software development, technical troubleshooting, and production incident investigation.

This role is ideal for someone who enjoys deep technical challenges, thrives in fast-paced environments, and wants to contribute to both product improvement and operational stability.

You will work closely with engineering, support, and cloud operations teams to analyze complex system issues, troubleshoot customer-impacting incidents, and develop fixes, automation, and tools that enhance the reliability and performance of our platform. Experience with Azure Cloud infrastructure is a strong plus.

The hiring company values technical excellence, clear communication, and a customer-first mindset. If you're ready to bring your Linux expertise to a team that’s redefining data governance and compliance in the cloud, we’d love to hear from you.

Collaboration available through CIM only.

Hybrid remote in Cluj-Napoca

DUTIES AND RESPONSIBILITIES

Investigate, diagnose, and resolve complex production incidents across distributed systems;

Perform in-depth technical root cause analysis (RCA) for customer-reported issues;

Develop, maintain, and improve internal tools and services using Python;

Collaborate with support engineers to reproduce, analyze, and prioritize escalated issues;

Work directly with the operations team to support production workloads running on Linux-based systems;

Analyze application logs, system metrics, and networking-level behaviors to pinpoint issues;

Implement code fixes, performance improvements, and reliability enhancements;

Participate in an on-call rotation for critical issue escalation (if applicable);

Document findings, create knowledge base entries, and automate repetitive troubleshooting steps;

Contribute to CI/CD workflows, monitoring improvements, and infrastructure quality initiatives;

Must learn and support the entire infrastructure, not just records management.

REQUIREMENTS

3+ years of professional experience with Python development

Moderate programming experience required, preferably in Python, with ability to write clean, maintainable code and develop internal tools for diagnostics and automation;

Strong hands-on experience with Linux systems

Shell scripting, system diagnostics, process management, file system debugging;

Deep Unix troubleshooting expertise required, supporting multiple clients and modern deployments;

Solid understanding of networking fundamentals

TCP/UDP, DNS, HTTP/S, routing, firewalls, packet capture, troubleshooting tools (tcpdump, ss, traceroute);

Needs to understand networking, handle complex upgrades, and absorb application-level infrastructure knowledge.

Experience investigating production issues in real-world environments

Strong technical troubleshooting skills, ideally with a background as a developer who moved into Unix/DevOps;

Ability to read and interpret large codebases and technical logs to identify root causes;

Familiarity with version control (Git) and DevOps pipelines;

Comfortable with high-pressure situations, emergency calls, and weekend work.

PREFERRED / NICE TO HAVE

Experience with Azure Cloud (VMs, Storage, App Services, AKS, Networking, Monitoring, Identity);

Experience with containerization (Docker) and orchestration (Kubernetes);

Knowledge of distributed systems, microservices, or event-driven architectures;

Familiarity with message queues, APIs, and RESTful services;

Experience writing internal tools for diagnostics, automation, or monitoring;

Exposure to ITIL-based or structured incident management processes.

SOFT SKILLS

Strong analytical and investigative mindset;

Excellent communication skills (technical and non-technical);

Ability to remain calm and methodical during high-pressure incidents;

Team-oriented with a willingness to collaborate across departments;

Proactive, curious, and eager to dive into unfamiliar technologies.

WHY JOIN THEM?

Opportunity to work at the intersection of development, operations, and customer-facing technology;

Key role in improving platform reliability and customer satisfaction;

Exposure to modern cloud and automation technologies;

Part of a highly technical and collaborative team.