Information Technology System Administrator

Position Summary: The IT Systems Administrator will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. This role will be required to install hardware and software and actively resolve problems and issues with computer and server systems to limit work disruptions within the company.

Essential Responsibilities and Accountabilities

Performing consistent administration of our Windows Server, Active Directory, and VMWare/Hyper-V environments.

Performing consistent administration of network switches, routers, and firewalls

Assisting with development of infrastructure design and redundancy planning.

Ensuring consistent Microsoft 365 administration

Installing and upgrading network infrastructures (servers, networking devices, and firewalls)

Performing data backups and recovery operations

Providing hardware and software support to local and remote users

Maintaining, configuring, and monitoring end-point protection

Diagnosing and troubleshooting technical issues that arise with various applications and systems while working to resolve them

Researching and providing a recommendation for new hardware and software products

Purchasing and setting up new computers, computer peripherals, printers, and network equipment

Creating and maintaining technical documentation as well as onboarding of new users

Maintaining inventory of core IT supplies (printers, toners, peripherals, etc.)

Supporting mobile devices such as iPhone and Androids

Tier 1 NetSuite Support (User Access, Basic troubleshooting)

Support Warehouse Management Systems (WMS), Scanners, and EDI connectivity

Providing after-hours support as needed

Maintaining door access system (FOB)

Assist with designing and troubleshooting Microsoft Power Platform including Power Apps and Automate

Performing any other reasonable assignments given by the Department Management

Education and/or Experience

College or university degree Information Technology or related field

Minimum 4 years’ experience in computer networking and technical support or related work experience

Ability to work on multiple projects with multiple deadlines

Ability to thrive in a team as well as work independently

Proficient in effectively managing own time and schedule

Keen eye for detail

Organized, reliable, and highly dedicated

Possesses a high tolerance for stress and the ability to remain calm under pressure

Ability to work in a fast-paced and constantly changing environment

Must have the willingness and ability to take initiative

Technical Skills

Experience with Microsoft Power Platform

Windows Server and Active Directory

Experience with VMware ESXi or Hyper-V

Experience with NetSuite or similar ERP

Experience with scripting languages like Python and Powershell

Interest in using AI/LLMs to automate administrative scripting and workflows (Replit, n8n, Claude)

Knowledge of EDI and manufacturing/distribution operations an asset

Other Qualifications

Ability to travel to other Multy locations as required. Valid passport & ability to travel to USA locations.