Analyst, User Services OH/PA

Overview About MPOWERHealth: For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology.

We pride ourselves on being a partner that offers foresight to customers.

We simplify what's complex, and we help them find a better way.

Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Benefits: * Multiple medical plan options * Health Savings Account with company contributions * Dental & vision coverage for you and your dependents * 401k with Company match * Vacation, sick time & Company paid holidays * Company wellbeing program with health insurance incentives The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.

Responsibilities * Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems * Create and manage user accounts and access * Perform Office 365 and network administration * Assist in IT Asset Management to ensure accurate inventory records * Open and track tickets, prioritize, follow up on service requests, and escalate as necessary * Create knowledge base articles, checklists, procedures, and end-user training * Office 365 Administration * Microsoft Office Experience * Active Directory Experience * Exchange Server/ Exchange Online Experience * Networking - Router, Switch, Firewall, AP Etc.

Experience Preferred * Mobile Device Management Experience * AV Equipment/Video Conferencing Solutions Experience * Experience with Windows OS, MAC OS, iOS, Android * Bachelor's degree or equivalent combination of education and experience * Minimum 1-year experience in a similar role * Strong customer service and troubleshooting skills * Ability to communicate technical information, both verbal and written, to a wide range of end-users Qualifications Qualifications & Skills: * Strong knowledge of IT support practices, hardware, and software troubleshooting.

* Excellent organizational and communication skills.

* Ability to build relationships with business leaders and translate needs into IT solutions.

* Strong problem-solving and decision-making abilities.

Responsibilities - Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems - Create and manage user accounts and access - Perform Office 365 and network administration - Assist in IT Asset Management to ensure accurate inventory records - Open and track tickets, prioritize, follow up on service requests, and escalate as necessary - Create knowledge base articles, checklists, procedures, and end-user training - Office 365 Administration - Microsoft Office Experience - Active Directory Experience - Exchange Server/ Exchange Online Experience - Networking - Router, Switch, Firewall, AP Etc.

Experience Preferred - Mobile Device Management Experience - AV Equipment/Video Conferencing Solutions Experience - Experience with Windows OS, MAC OS, iOS, Android - Bachelor's degree or equivalent combination of education and experience - Minimum 1-year experience in a similar role - Strong customer service and troubleshooting skills - Ability to communicate technical information, both verbal and written, to a wide range of end-users