SAP- Technology Support Lead NAMR

JobID: 210688245 Category: Technology Support JobSchedule: Full time Posted Date: 2025-12-09T23:30:42+00:00 JobShift: Day Base Pay/Salary: Chicago,IL $118,750.00-$160,000.00 Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities * Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm * Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.

* Participate in a global production support team, supporting multiple applications with a focus on SAPFI, SAPFINAPPS, SAPBW.

* Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.

* Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.

* Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.

* Drive long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure * Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools * Lead in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.

* Lead core production activities for multiple applications to improve overall delivery of operations and support capabilities for JPMC business partners.

* Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * 7+ years of experience or equivalent expertise in supporting SAP applications, specifically SAPFI, SAPFINAPPS, and SAPBW.

* 3+ years of experience troubleshooting, resolving, and maintaining information technology services.

* 3+ years of UNIX experience.

* 3+ years of experience working with Control-M.

* Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.

* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud * Proficient in observability and monitoring tools and techniques * Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework * Excellent oral and written communication skills, with the ability to communicate at all levels of management.

Preferred qualifications, capabilities, and skills * Demonstrated success in a fast-paced, dynamic production support environment.

* Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing.

* Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis.

* Financial Services industry experience preferred.

* Quick learner, adaptable, and able to operate under pressure during critical support periods.

* High level of analytical skills in an IT environment and ability to lead a team.