NOC Technician

NOC Technician needs 1-3 years’ experience

NOC Technician requires:

• Hybrid ( Tues-Thurs on site and M/F from home)

• Experience working in a heavy call center environment and taking inbound calls at a fast pace

• Associate technical degree or equivalent work experience required

• Bachelor’s degree preferred

• Experience in a centralized repair, troubleshooting, and testing environment required.

• Approximately 5% travel may be required in support of the position’s responsibilities

NOC Technician duties:

• Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.

• Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.

• Respond to customer inquiries and problems; respond to network activities including support of service level agreements.

• Perform duties in accordance with documented methods of procedures and technical job aides.

Initiate communications between internal groups, vendors, customers and third-party carriers and partners.

• Provide feedback for the use of NOC management applications, tools, processes and procedures