Manager, Customer Service - SYGMA - US

JOB SUMMARY

Directs and coordinates the Customer Service activities to assure customer satisfaction. Supervise all office administrative duties.

RESPONSIBILITIES

Responsible for recruiting, training and development of office personnel

Coordinates planning and assignment of work for the most effective use of personnel

Ensures prompt and efficient processing of customer orders and correspondence

Ensures that the administrative cycle (customer service, benefits, and payroll) is completed in a thorough, accurate and timely manner

Processes, prints, reviews, and files all daily reports

Is thoroughly familiar with and maintains current information on product information, particularly promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversion and test items

communicates well with purchasing, Customer Service Representative (CSRs), customers, and center management in order to stay abreast of product issues and to ensure the timely dissemination of this information to all concerned.

Keeps expenses within plan. Keeps accurate files on all aspects of the budget

Plans ahead and works within guidelines

Informs other departments of customer complaints or problems. Follows up on resolving these problems, ensuring customer satisfaction

Ensures all new hire processing, employee changes, and payroll is complete and accurate for the department

Provides administrative assistance to the General Manager

Other duties as assigned by Management

Periodically attend customer franchisee meetings

QUALIFICATIONS

Education

a/GED, plus 4 8 years of customer service/supervisory experience is required. Prefer a 4-year degree

Experience

4 years customer service/supervisory experience

Physical Demands

Work is primarily sedentary in nature

Most of the day is spent communicating with customers and employees; therefore must be able to verbally communicate clearly

The key entry comprises approximately 1/3 of the day

Mental/Visual Demands

You must be able to read text that is close and at a distance with or without correction. In addition, you must be able to perform a manual tasks, hear, sit, reach, lift, bend and interact with others.

Working Conditions

Most of the day is spent in an office environment

Equipment Operated

General office equipment including but not limited to a calculator, copier, facsimile machine, CRT, PC computer and printer

Affirmative Action Statement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affimative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. #J-18808-Ljbffr