Manager, Learning & Performance (Life New Business) HYBRID

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a Manager, Learning & Performance with the Life New Business team to lead a transformative learning strategy that drives organizational success.

Core Skills

Deep expertise in adult learning principles and instructional design.

Strong project management and change management capabilities.

Proficiency with modern learning technologies, including Workday Learning, LinkedIn Learning, e-learning platforms, and knowledge management systems.

Ability to measure and analyze training effectiveness using data-driven insights.

Leadership Competencies

Skilled in coaching and mentoring training teams.

Demonstrates strategic thinking and fosters innovation in learning solutions.

Exceptional communication skills with proven ability to manage stakeholders effectively.

Preferred Experience

Background in LNB case management training.

Experience in curriculum redesign and implementing digital learning solutions.

This position will be hired on a SuccessFlex basis.

The hired associate must reside within 35 miles of the following location(s):

Grandview: 1000 Yard Street Grandview OH, 43215

Work schedule: At least 2-3 days onsite, and on an as-needed basis (ex: onsite training class).

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description SummaryWe take pride in the services we provide and value the relationships we develop to support business units achieving their objectives. Our goal is to be the most trusted, innovative and agile learning and development organization; delivering solutions that build confidence and drive performance. If you are adaptable, a problem solver, enjoy making a difference by helping people and are driven by your creative energy to share knowledge with others we want to hear from you!

As a Manager, you'll lead a team responsible for the analysis, design, development, delivery and evaluation of performance solutions. You'll function across a company, region or discipline(s) of significant size or scope. We'll count on you to work with business leaders to identify performance gaps and create the Learning & Performance plan that supports business goals and strategies.

Job Description

Key Responsibilities:

Manages the delivery of learning initiatives. Sets priorities and ensures capacity, development effectiveness, coaching and feedback to sustain quality. Develops specifications, work plans, assignments and timelines aligned with performance management and operational needs of the business.

Performs long-range planning to ensure appropriate instructional technologies are in place to maximize training resources. May assist with delivery as needed.

Provides assistance and guidance in the design of evaluation tools and methodologies and ensures evaluation takes place. Creates metrics to assess effectiveness and impact on initiatives.

Assigns projects and ensures effectiveness of final product. Responsible for specific learning projects, programs or curriculum and ensures alignment with strategic vision and company goals. Designs and develops tools, models, programs and services to meet identified business needs.

Partners and consults with business leaders to analyze performance gaps and directs needs analysis to determine performance gap solutions consistent with business needs, learning department goals and corporate strategies.

Markets department resources and communicates programs and curriculum to potential customers. Determines programs, audience, timing and design/development of materials and marketing efforts based on department strategy.

Identifies and retains internal training resources, outside consultants and vendors to fulfill specific training objectives. Manages budget to ensure resources are available to meet learning plans.

Establishes Learning & Performance-related projects establishing timelines, goals and ensures team expectations (team member roles and contributions) are clearly communicated.

Manages associates, including performance, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director, Associate Vice President or Vice President. Leads a team of four or more Learning & Performance professionals.

Typical Skills and Experiences:

Education: Undergraduate degree preferred, with emphasis in business, education, psychology or related subject area desired Advanced studies in instructional technology, management, organization development or the behavioral sciences leading to a master's or doctorate degree preferred.

License/Certification/Designation: Professional certification, such as the Certified Professional in Learning and Performance (CPLP), strongly preferred. In some business units, there may be additional regulatory requirements for specific certifications, e.g., FINRA series in Nationwide Financial or progress toward technical designation, such as CPCU or equivalent designation.

Associates must acquire all required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Typically, eight or more years of demonstrated experience in learning and development, organizational development/effectiveness and in internal and external consulting. Strong instructional design, skill assessment, measurement methodology, needs assessment, change management and facilitation experience required.

Knowledge, Abilities and Skills: Knowledge of behavioral and organization development concepts. Must have broad technical expertise in analysis, design, development and implementation of learning solutions. Strong planning, organizing, leading and process management knowledge required. Able to present and articulate ideas and plans, and influence individuals or groups at all levels. Strong organizational savvy, relationship-building skills and consulting ability. Ability to set work priorities and effectively use resources to evaluate and apply problem solving methodology to make sound decisions. Strong leadership, team development and motivation skills required.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: May require physical ability to stand while teaching and to move furniture, equipment and supplies around classroom. Potential for travel and non-standard work hours.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

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