Housekeeping Supervisor/Inspector

Job Description

Job Description – Lead/Head Housekeeper

Job Title: Lead/Head Housekeeper

Department: Housekeeping

Reports To: Property General Manager

FLSA Status: Non-Exempt

Position Summary:

The lead/head housekeeper will be responsible for cleaning rooms and common areas,

disposing of trash, changing beds, vacuuming, and notifying maintenance of any issues.

You should be able to lift 25 pounds and have an eye for cleanliness. This position is for

those who enjoy a high-speed environment, making it possible to finish cleaning a room

within 30 minutes, is a self-starter and excellent at managing their time effectively. This

is also a supervisory role. You will be responsible for supervising the department,

ensuring all room attendants are trained properly, maintaining inventory, maintaining

and creating the department schedule, and assisting in the interviewing processes for

the department.

Essential Duties and Responsibilities:

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators,

stairways, locker rooms, and other work areas so that health standards are

met.

• Empty wastebaskets, empty and clean outdoor ashtrays, and transport other

trash and waste to disposal areas.

• Replenish supplies, such as drinking glasses, linens, writing supplies, and

bathroom items.

• Keep storage areas and carts well-stocked, clean, and tidy.

• Dust and polish furniture and equipment.

• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered

scrubbing and waxing machines.

• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum

cleaners and shampooers.

• Wash windows, walls, ceilings, and woodwork, waxing and polishing as

necessary.

• Wear uniform at all times while on duty.

• Inventory – monthly linen inventory, weekly inventory of supplies, stocking

supplies in all closets

• Checking and signing off on clean rooms

• Deep cleans – construct a proper schedule for deep cleans along with

supervising and assisting

• Assigning housekeepers daily tasks

• Staffing – looking ahead at occupancy to determine the number of

employees needed for the upcoming days.

• Assisting the General Manager with the interview process for the

department.

Competencies: To perform the job successfully, an individual should demonstrate the

following.

• Adaptability- Adapts to change in the work environment. Manages

competing demands, Accepts criticism and feedback. Changes approach or

method to best fit the situation.

• Communications - Exhibits good listening and comprehension. Expresses

ideas and thoughts in written form. Expresses ideas and thoughts verbally.

Keeps others adequately informed. Selects and uses appropriate

communication methods.

• Cooperation – Establishes and Maintains effective relationships. Exhibits tact

and consideration. Displays positive outlook and pleasant manner. Helps and

support to co-workers. Works cooperatively in group situations. Works

actively to resolve conflict.

• Customer Service - Displays courtesy and sensitivity. Manages difficult or

emotional customer situations. Meets commitments. Responds promptly to

customer needs. Solicits customer feedback to improve service.

• Dependability - Commits to doing the best job possible. Follows instruction.

Keeps commitments. Meets attendance and punctuality guidelines.

Responds to requests for service and assistance. Takes responsibility for own

actions.

• Problem Solving – Identifies problems in a timely manner. Gathers and

analyses information skillfully. Develops alternative solutions. Resolves

problems in early stages. Works well in group problem solving situations.

Qualifications: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or one to

three months related experience and/or training; or equivalent combination of

education and experience.

Language Ability: Read a limited number of two- and three-syllable words and recognize

similarities and differences between words and between series of numbers. Write and

speak simple sentences.

Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's

and 100's. Perform these operations using units of American money and weight

measurement, volume and distance.

Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in

situations where only limited standardization exists. Interpret a variety of instructions

furnished in written, oral, diagram, or schedule form.

Software Skills: None

Certificates and Licenses: None

Supervisory Responsibilities: The head/lead housekeeper will be responsible for training

and coaching new housekeepers and will be responsible for filling in for any call offs in

the department.

Work Environment: The work environment characteristics described here are

representative of those an employee encounters while performing the essential

functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

• This job operates in a hotel environment. The role routinely uses

standard cleaning equipment such as vacuum cleaner.

• Shifts may include days, evenings, weekends and holidays.

• Will work around chemicals and must be able to read labels as

well as to measure proper amount of chemicals to be used in

washing procedures.

Physical Demands: The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

• Requires ordinary conversation, hearing, and visual acuity.

• Bend, squat, kneel, twist and reach repetitively.

• Sit, stand, walk for prolonged periods (2 – 8 hours per day), and

move about the office and customer facilities as necessary.

• Performing this job regularly requires use of hands to finger,

handle, or feel objects, tools or controls.

• Employee must occasionally lift and/or move up to 50 pounds.

• Employee must be able climb several flights of stairs in case of

emergency or if property is not equipped with elevator.

The above job description is not intended to be an all-inclusive list of duties and standards

of the position. Incumbents will follow any other instructions, and perform other

related duties, as assigned by their supervisor.

Part-time