Customer Relations Specialist

Job Description

Customer Relations

Automotive & Financial Services

$19.50 per hour ($20.00 per hour After 90 Days)

Monday-Thursday, Full Availability 8:45am-9:00pm, and Friday 8:45am-6:00pm

Grandview, Ohio (onsite)

Contract Through September 22nd, 2026, With Opportunity for Temp to Hire

Starts Monday, January 12th, 2025, Orientation on Wednesday, January 7th for 1-Hour

Why You’ll Love This Job:

· After being hired on, the following benefits are offered:

o Free car insurance

o Automotive discount purchase program

o Healthcare premiums 100% paid for entire family

o 24 PTO days + 9 paid holidays

· 1 PTO day earned monthly and can carry over month to month, but not year to year

o 9 paid holidays

· Brand new offices

· Hybrid after 90 days and after an assessment is passed, days assigned by manager

o 3 days are in the office, 2 are remote

· Access to company café, Starbucks on site; other Grandview amenities

· Schedule: must be available 8:45am-9:00pm Monday-Thursday and 8:45am-6:00pm on Friday

o 8-hour shift will be assigned

§ 1-2 later shifts a week will be required, usually are assigned to be remote once applicable

o Shift Premium: 10% additional pay for any hours after 6:00pm Monday-Friday

What You’ll Do:

· Receive inbound calls from automotive owners, potential customers, and internal employees who have questions regarding recalls, vehicle order status, local dealerships, warranties, and service requests

· Resolve complaints and inquiries appropriately within the established department

· Meet quality standards with each call

· Maintain, meet, and exceed service and quality standards

What We’re Looking For:

· Previous elevated call center experience

· Clean credit history – Will need to verify; credit score is not impacted or considered

o Total amount of charge-offs cannot total or exceed $3,000

o Collections or past due accounts cannot total or exceed $5,000

· No time off needed in the first 90 days

· Customer service experience including retail or food service

· High school diploma or higher education – Will need to verify

· Proficiency using multiple computer applications and working with multiple screens at the same time

· Experience working for a premium brand or service

· Strong listening and communication skills; ability to listen/respond/type at the same time

· Able to de-escalate situations and move on to the next call

· Flexibility, strong time management, detail-oriented, reliable, committed, professional

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.Company Description

Why should I use a service like Dawson?

We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.

Why is this job posted by Dawson and not the company where I’ll work?

Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.

About Dawson

Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.

Full-time

Hybrid remote