Systems Analyst

Description

Collaborate with business stakeholders, solution architects, and development teams to

design, document, and analyze tax and OMS business processes.

Define and validate integration specs between Manhattan OMS, Vertex O Series, and

SFCC for seamless order flow and tax calculation.

Work with the Vertex implementation team to implement and validate tax rules,

jurisdictions, exemptions, and returns processing.

Participate in integration design meetings and create documentations as needed

Translate business requirements into functional and technical specs of development

teams.

Support system testing (SIT/UAT), debug defects, and schedule issue resolution across

various teams.

Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstream

systems such as ERP (e.g., SAP).

Assist in end-to-end process documentation and operational handover materials.

Provide support for continuous post go-live fixes, defect triage, and production issue

analysis.

Evaluate integration performance, identify bottlenecks, and recommend optimization

opportunities across OMS-Tax-Web flows.

Ensure tax configurations and order flows meet compliance standards and audit

requirements, coordinating with Finance/Tax teams as needed.

Provide knowledge sessions, training materials, and walkthroughs for business users and

support teams post go-live.

Requirements

5+ years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMS

implementations.

Practical experience of integrating with Order Management Systems (preferably

Manhattan OMS).

Knowledge on Vertex O Series (Cloud/SaaS) or similar tax engines (e.g., Avalara,

Thomson Reuters).

Experience of working with REST/SOAP APIs, middleware (iPaaS), and integration

mapping.

Strong skills in requirements gathering, functional documentation, and process flow

design.

Familiarity with JSON, XML and integration testing tools (e.g. Postman, SOAPUI).

Understanding of retail order lifecycle, taxation logic and payment flows.

Experience with Agile/Scrum methodology, JIRA/Confluence and version control (e.g.

Git).

Ability to work in cross-functional teams (developers, QA, infrastructure, vendors).

Analytical, troubleshooting, and communication skills.