FOH Team Member

OUR MISSON: To put people at the heart of everything we do

OUR VALUES: Genuine Hospitality, Employee Development, Growth and Profitability, Operational

Excellence, Products and Safety, Community Involvement

HOURLY PAY RATE: $9.00 - $15.50 / per hour

POSITION SUMMARY

Job Purpose: The FOH Team Member position is responsible for four separate functional areas

including counter service, drive through order taking, drink order taking, and drive through window

service. This position will take orders, process payments, and fill and refill drinks according to recipes

and company procedures.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

Drive Through Order Taker (Outdoor)

Takes orders accurately and processes credit card payments in the drive thru line

Understands the menu and is able to answer guest questions and troubleshoot basic guest concerns

Uses a tablet to accurately place orders using Point of Sale software

Communicates effectively with other team members

Understands and executes company guidelines for timeliness and accuracy

Counter Service

Takes orders accurately and processes credit card and cash payments

Understands the menu, able to answer guest questions, and troubleshoot basic guest concerns

Delivers guest orders to the appropriate table in a timely manner

Assists in cleaning the dining room as assigned

Uses a Point-of-Sale system to place orders accurately

Understands and executes company guidelines for timeliness and accuracy

Drive Thru Window (Indoors)

Delivers guest orders and processes cash and credit card payments at the drive thru window

Understands the menu, able to answer guest questions, and troubleshoot basic guest concerns

Confirms order accuracy and quality before delivering to guests

Understands and executes company guidelines for timeliness and accuracy

Drinks/Shakes

Prepares drinks and milk shakes according to company recipes and specifications

Can read and use an order screen

Understands and executes company guidelines for timeliness and accuracy

All Positions

Communicates effectively with guests and provides excellent customer service

Adheres to back door security policies at all times

Understands teamwork and can effectively assist other positions throughout the shift

Maintains proper dress code and hygiene standards at all times

Maintains proper cleaning and sanitation standards at all times

Properly breaks down and cleans equipment at the end of the shift

Ability to have fun at work

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform

the essential functions.

POSITION QUALIFICATIONS

Competency Statement(s)

Accountability - Ability to accept responsibility and account for his/her actions

Communication, oral - Ability to communicate effectively with others using the spoken word

Communication, written - Ability to communicate in writing clearly and concisely

Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards

Honesty/Integrity - Ability to be truthful and seen as credible in the workplace

Time management - Ability to use available time to organize and complete work within given deadlines

Working under pressure - Ability to complete assigned tasks under stressful situations

SKILLS

Strong communication skills

Ability to multitask

The ability to read and follow a recipe

Exhibits excellent teamwork

Ability to read tickets and communicate with others

Speed and accuracy are a must

PHYSICAL DEMANDS

Physical Demands

Stand C (Constantly)

Walk F (Frequently)

Sit O (Occasionally)

Handling C (Constantly)

Reach Outward C (Constantly)

Reach Above Shoulder C (Constantly)

Climb O (Occasionally)

Crawl O (Occasionally)

Squat or Kneel O (Occasionally)

Bend F (Frequently)

Lift/Carry

10 lbs or less F (Frequently)

11-20 lbs F (Frequently)

21-50 lbs F (Frequently)

51-100 lbs O (Occasionally)

Over 100 lbs N (Not Applicable)

Push/Pull

12 lbs or less F (Frequently)

13-25 lbs O (Occasionally)

26-40 lbs N (Not Applicable)

41-100 lbs N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

WORK ENVIRONMENT

A restaurant environment

The Saxton Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Required

Preferred

Job Industries