Customer Service Representative

Job Description

Position: Customer Service Representative

Duration: 7+ Month Contract role with extension possibility

Location: Remote but need within an hour radius of the Syracuse area

Summary Description:

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner at all times. The Customer Service Representative meets the statistical goals of the position.

Essential Resource Responsibilities / Accountabilities:

Level I

- Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans

- Meets set statistical performance measures such as length of each call and daily call volume

- Acts as a liaison between customers, internal departments, vendors, and business associates

- Assists with the training of other team members

- Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job

- Adheres to all Customer Service policies and procedures

Minimum Resource Qualifications:

Level I

- Associate's degree in Business Administration or related field with a minimum of six months' work experience. In lieu of degree a min of 2 years' experience working in a customer service setting/environment

- Successful completion of the Customer Service Training Program

- Ability to multi-task in a fast-paced environment while maintaining high accuracy

- Excellent oral, written, and listening skills

- Capability to handle stressful situations in a professional manner

- Ability to respond to all inquiries in a calm, polite, professional manner

- PC skills required

- Work occasional overtime as required to meet business needsCompany Description

Staffing Company (Confidential)

Fully remote