Customer service representative

inbound and outbound calls

•High School diploma or GED required.

•Minimum one (1) year of experience taking in-bound and/or out-bound customer calls.

•1 year prior claims and or customer service experience preferred

•Prior experience in the healthcare or managed care industry preferred.

•Minimum 45 wpm typing skill preferred.

•Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required.

•Ability to use PC applications in a MS Windows based.