Patient Family Library & Resource Coordinator - PRN

This is a PRN, as needed position.

Responsible for the management of daily operations and the coordination of services provided through the Patient Family Library Resource Center. Responsible for creating a welcoming, user friendly, and customer focused environment. Serves as a point of contact and referral source for patients, families, staff and visitors seeking information on available support programs and services at Children's National. Supports the development, implementation and evaluation of designated educational services and library programming to enhance patient services and experience. Develop guidelines, policies, procedures, and performance standards to achieve departmental goals.

Qualifications:

Minimum Education

Bachelor's Degree Human Resources, Psychology, Education, Public Administration or related field (Required)

Master's Degree (Preferred)

Minimum Work Experience

2 years related and progressive experience, preferably in a health care environment (Required)

1 year supervisory experience (Required)

Required Skills/Knowledge

Demonstrate placing a high priority on serving patients and families in a timely and courteous manner.

Advanced knowledge of Microsoft office.

Spanish speaking preferred.

Excellent communication, problem-solving, customer service, and organizational skills required.

Ability to comfortably work with internal and external customers from diverse social, cultural and educational backgrounds.

Demonstrated project management and coordination skills.

Ability to identify and work collaboratively with diverse teams.

Ability to listen, be empathetic, seize challenges and resolve issues.

Flexibility to work on weekends and off-hour shifts.

Functional Accountabilities

Patient Services and Support

Serve as a primary point of contact for patients, families and staff utilizing the Patient Family Library Resource Center

Assist with customer service questions and provide materials regarding hospital services, integrative care programs, patient resources, amenities and way-finding

Participate in the development, creation and implementation of programs offered through the resource center

Serve as an active and engaged member of Patient Family Advisory Council

Work with internal and external partners to support expansion of hospital based education services

Ensure home/hospital education materials are available to patients, families and staff

Work with patients/families to support patient/family-run group events and activities.Library Services

Work with interdisciplinary team and library staff to select and acquire library materials

Build on current research and best practices to create innovative systems for library operations, book distribution and circulation

Perform duties related to circulation management and control

Serve as the liaison between hospital programs and community partners to provide new and diverse library programming opportunities

Recruit, train and supervise volunteer staff to help with library operations and facilitate clinic/unit based access to books, magazines, and other resources

Develop volunteer staffing plans/schedules to help optimize productivity and ensure quality services

Provide statistics for annual reportOperational Oversight

Contribute to the development of policies, procedures and systems that ensure the effective functioning of the Center

Implement strategic plan through management of day-to-day operations of the Patient Family Library and Resource center

Participate in the oversight of specific programs designed to enhance patient and family experience

Maintain a safe, clean, warm and welcoming environment

Troubleshoot operational issues and develop action plans to resolve.

Work with director to evaluate services, programs, policies and procedures, and performance standards to achieve departmental goal

Ensure compliance with Children's National policies and procedures, and regulatory standards.Administrative

Create and maintain Patient Family Library and Resource center website on Children's National Intranet in collaboration with PR and Marketing department

Maintain office supplies, equipment and reference manuals.

Responsible to create library and resource center database and compile quarterly statistics and operations report.

Maintain Patient Family Library and Resource center Business Station and Refreshment CenterOrganizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others' ideas and opinionsPerformance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgmentCost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing thingsSafety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance