Telecom Support Specialist

Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client

This on-site Contract-to-Hire position will be located in Washington, DC

SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT

Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks

Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)

Provide inventories and prioritize network and equipment repairs

Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools

Verify service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers

Document network by recording configuration diagrams and programming

Analyze network performance and prepare and present reports based on that analysis

Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation

Initiate moves and/or setups as required/requested

Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner

Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services

A degree from an accredited College/University in Computer Science, or related discipline is preferred

2-5 years of experience in system engineering, software development, or related field

CCNA or CompTIA Network+ certification is a plus

Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment

Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards

Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE)

Excellent communication skills

Ability to obtain Public Trust Clearance

Candidate must be a US Citizen or Permanent Status Green Card holder

Candidate must have lived in the US for the past 5 years

Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members)