Process Improvement Manager

Description

Do you have Process Improvement experience and are looking for your next career opportunity?

As a Lending & Cash Management Process Improvement Manager in Business Banking Lending you will perform independent business reviews focusing on enhancing Customer experience by streamlining end to end process across various Operations areas and product leveraging modern technology and data platform, the review will also focus on process efficiencies and increased capacity. You will use appropriate industry tools and techniques to perform reviews, as well as playing a key role in improving employee and customer experience.

Job Responsibilities:

Perform end-to-end productivity reviews from Business analysis, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma)

Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations

Engage senior stakeholders to constantly support productivity agenda to all teams in Operations & product; Act as productivity and efficiency champion for the process

Co-ordinate project activities across different Product and Operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legal

Monitor status of all projects of the team, help mitigate all risk, escalate issues when necessary and manage stakeholder expectations

Rollout the recommendations if necessary and ensure risk are mitigated

Create synergies with the other teams and ensure goals are aligned with the overall business needs such as those of strategic programs

Required qualifications, capabilities, and skills:

Detailed knowledge and experience in the following areas: primarily Financial Services Consulting and Business Process reengineering in the Operations and product space. Additional experience in Retail / Business Banking / Lending / improvements / strategy in Operations and product space

Relevant process management experience analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools

Sound understanding of project management, quality methodologies and possesses high attention to detail to analyze inefficiencies in business processes to map detailed workflows; and draw upon diverse project experiences to apply to new situations

Excellent time management and planning with the ability to coordinate multiple tasks simultaneously, independent, supportive and creative (well-versed with productivity analysis methods and tools such as Lean or Six Sigma)

Strong influencing and communication skills with all levels of stakeholders, building strong partnership with various teams to help deliver results

Project/ Change Management experience

Preferred qualifications, capabilities, and skills:

Detailed knowledge of Business Banking and / or Lending products

Advanced proficiency in Microsoft Office products

Lean Six Sigma Black Belt or Consulting experiences that could involve end-to-end client engagement involving business analysis/ data gathering across the business enterprise, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of clients in a Financial services industry setting

Experience as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst.