Field Tech II

IT Field Service Technician Pay Range: $17.00 - $21.00 per hour Location: Multiple NC Markets (Greensboro, High Point, Lexington, Asheboro, Salisbury) Overview CompuCom Systems, Inc.

delivers end-to-end managed services, technology solutions, and consulting to support the digital workplace for enterprise, mid-market, and small-business clients.

We help organizations focus on what matters most-serving their customers-by providing exceptional IT support, innovative technology, and operational excellence.

We are seeking a reliable and customer-focused IT Field Service Technician to support our national home improvement retail client.

This role requires strong technical troubleshooting abilities, professionalism, and the ability to work independently while delivering an excellent customer experience.

Responsibilities As an IT Field Service Technician, you will: * Provide on-site technical support for IT hardware, software, and network devices across multiple retail locations.

* Travel up to 125+ miles daily within an assigned route to resolve client issues.

* Perform triage, troubleshooting, upgrades, and repairs on IT equipment including POS systems, PCs, printers, thin clients, access points, servers, and network switches.

* Support AC/DC power systems and basic backup power concepts.

* Install, terminate, and troubleshoot copper and fiber cabling (preferred). * Document all work performed, update service tickets, and close cases daily.

* Communicate effectively with store personnel, providing clear explanations of technical issues.

* Practice strong time management to complete tasks ahead of schedule.

* Occasionally work at heights of 20-25 feet (lift training provided). * Build strong customer relationships and ensure a positive service experience.

Qualifications Required: * Minimum 1 year of IT technical support experience * CompTIA A+ Certification * Valid Driver's License * Ability to lift 25 lbs Preferred: * CompTIA Network+ * Experience with Windows OS, macOS, Linux/Unix * Knowledge of POS hardware, retail systems, and network appliances * Emotional intelligence and ability to adapt communication to the customer's understanding * Familiarity with ticketing tools, service documentation, and field-based decision-making What You Bring (Self-Knowledge & Skills) * Strong customer service mindset * Ability to work independently and manage time effectively * Professional demeanor and communication skills * Problem-solving and troubleshooting mindset * Reliability, accountability, and attention to detail