BUSINESS ANALYST/QUALITY ANALYST

BUSINESS ANALYST/QUALITY ANALYST

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

We are currently looking for a Business Analyst / Quality Analyst who owns requirements gathering and quality assurance to align product development with stakeholder needs and deliver reliable outcomes. This role drives clear, testable specifications via direct SME collaboration, designs/executes testing protocols (automated/manual as needed), and manages defect resolution to minimize risks/rework. Leveraging AI tools where appropriate for efficiency, the teammate establishes baselines/standardizes processes, enables smooth deployments, and supports the company's mission by fostering proactive quality practices that empower the Research and Development team and delight customers.

In Teamswell every team member has an instrumental role and impact on the success of our business and our clients’ success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Business Analyst / Quality Analyst will possess the skills and experience required, as well as a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

CORE RESPONSIBILITIES

Requirements Ownership: Elicit, document, and validate product requirements with stakeholders and SMEs to create clear, testable specs—ensuring projects launch with alignment and reduced ambiguity

Process Establishment: Establish baselines for key metrics (e.g., rework rates, testing times) and standardize quality processes, driving measurable improvements and efficiency in Research and Development workflows.

Testing Design and Execution: Develop automated and manual test plans, execute validation against requirements, and leverage AI tools where they enhance efficiency, driving high coverage and reliable releases.

Quality and Defect Management: Facilitate bug tracking as the first point of contact, root-cause analysis, and preventive actions; oversee deployment audit, minimizing production issues and disruptions.

Documentation and Organization: Maintain centralized, traceable docs in Teams/SharePoint for requirements, tests, and results, promoting accessibility and cross-team efficiency.

Autonomous Collaboration: Work independently during U.S. hours, communicate fluently in English, and adapt to ambiguity while partnering with developers and stakeholders, fostering ownership and innovation without oversight.

REQUIRED EXPERIENCE & QUALIFICATIONS

Experience: Minimum of 5 years in business analysis, quality assurance, or hybrid roles, with proven expertise in requirements gathering, test automation, and stakeholder management in software environments.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.

Skills:

Strong analytical, problem-solving, and prioritization abilities to handle ambiguity, identify root causes, and manage multiple priorities in a fast-paced virtual setting.

Excellent English communication and interpersonal skills for stakeholder interactions, negotiation, and conveying technical info to non-technical audiences. Proficiency in AI tools for automation and efficiency, data querying/analysis (e.g., SQL, Excel), plus platforms like GitHub, Teams, SharePoint, and test frameworks (e.g., Selenium).

Proven self-management to own outcomes independently.

Familiarity with software development methodologies (e.g., Agile, Scrum) to align testing and requirements with team workflows.

Strengths:

Evaluates data and patterns to proactively identify risks and refine processes.

Takes full ownership of tasks, ensuring ethical delivery and follow-through.

Drives forward momentum by concentrating on key objectives and maintaining decisive progress.

Anticipates challenges and designs scalable solutions for long-term impact.

Adapts quickly to new tools, technologies, and AI methods for continuous improvement.

CORE VALUES ALIGMENT:

Caring: Builds empathetic relationships with stakeholders, delivering user-focused requirements and tests that support teammates and customers.

Courage: Challenges assumptions, owns errors, and proposes bold fixes to enhance quality and processes.

Commitment: Takes full accountability for requirements accuracy, testing thoroughness, and timely resolutions.

Community: Collaborates across Research and Development and other teams to align on goals, share knowledge, and drive collective success.

Curiosity: Explores AI and emerging tools to innovate testing and documentation practices.

Apply to this job