Dispatch Coordinator

Job Description

The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, always keep the customer database up to date and keep customers and internal partners up to date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost-efficient manner.

Duties and Responsibilities

Handle the dispatch process from initial service call to completion:

Take incoming customer calls and schedule/coordinate all service calls as they are received

Dispatch Service Technicians for each call

Monitor technician's progress while on call and adjust dispatches as necessary

Respond to all messages left overnight

Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.

Create dispatch tickets for all service calls

Debrief Service Technicians after completion of each call

Maintain the dispatch board(s)/schedule

Forecast workload for 2 -- 3 days out

Maintain "On-Call" schedules for Service Technicians

Plan, schedule and manage customer's preventative maintenance and work orders by priority.

Regularly reviews work order backlog.

Monitor and maintain work order network.

Dispatch and coordinate company driver deliveries and equipment to site or technicians.

Perform other related duties as required and assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies

Excellent oral and written communication skills

Ability to multitask under pressure

Experience managing and prioritizing multiple projects

Strong organizational skills

Geographical knowledge of service area or map reading skills

Experience with FM Facility Maintenance

Knowledge of industry is recommended but not required

Self-sufficient and able to work with little direct supervision

High School Diploma/ GED

3-5 years of dispatch experience

Computer knowledge must include MS Office- Word, Excel and Outlook

Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

The employee is frequently required to sit, stand, walk, hear, see and talk.

Specific vision abilities required by this job include close vision requirements due to computer work.

Light to moderate lifting may be required.

All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment. Company Description

The company is an industry leader with over 1,600 employees, offering multifaceted service, construction, and modernization solutions to businesses across the United States. They have been ranked in Inc’s 5,000 Fastest-Growing Companies for the past 10 years.

Climate Pros is out to “Disrupt the Industry by Creating a Great Company for Great People” with employees in 43 states, servicing 1,300+ customers and over 10,000 sites and providing expert support 24 hours a day seven days a week. Climate Pros partners with customers including supermarket retail, refrigerated storage warehouses, convenience stores, and the biomedical industry to provide innovative, customized services.

Forming long-term partnerships is what sets Climate Pros apart from the competition by providing highly skilled technicians, and consulting on the latest regulations, technology, and trends.

To support their mission to have the safest and highest skilled team in the industry Climate Pros invests heavily in the training and ongoing deve

Full-time