Microsoft Operations Manager (Information Technology Manager 1)

Schedule: Full-time

What You'll Do:

The Microsoft 365 Operations Manager leads a team of information technology professionals whose primary responsibilities include managing the daily operations of the State of Ohio's Microsoft 365 Government Cloud (GCC) tenant & the state Enterprise Active Directories (AD). This role involves licensing users for access to Microsoft 365 (M365) services, identifying, analyzing, & resolving issues from Microsoft 365 Service Now tickets, & monitoring the Microsoft 365 message center for roadmap updates & potential outages. Additionally, participates in the design, configuration, & implementation of proposed solutions & collaborates with agency contacts to adopt M365 services. Oversees unified endpoint management, ensuring that all devices, including desktops, laptops, & mobile devices, are securely managed & compliant with state policies. Utilizing tools such as Intune & Microsoft Endpoint Manager, streamlines device management processes, enhances security, & improves the overall user experience.

Minimum Qualifications

8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose.

Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose.

Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Knowledge of:

Oral &written communication tools & techniques

Customer service techniques & standards

Personal service technical writing & documentation practices

Microsoft Exchange Administration (e.g., install, configure, troubleshoot)

Active Synch

IT principles, methods & practices in Microsoft Exchange

Software distribution & configuration management tools & mechanisms

Microsoft scripting languages & commands (e.g., PowerShell)

Local area & wide area networking principles & concept

Back-up & recovery techniques

Performance monitoring methods

Installation & configuration procedures

Internet clients, such as browsers & streaming video

System administration methods & procedures

Microsoft 365 (e.g., Admin Center, Teams, OneDrive, SharePoint, ADFS, Active Directory)

Identity & Access Management (e.g., Power Shell, MIM Management Agent, XML)

Domain Name System (DNS)

Operating systems installation & con-figuration procedures

Technology design & techniques

Structured analysis principles

Microsoft Networking

Azure Active Directory Services Security Compliance

Supervision best practices & techniques

Computer science

Employee training & development Vendor management

E-Mail technologies (e.g., Microsoft Exchange)

SharePointx86 & virtual platforms & hardware (e.g., VMware, Microsoft Hyper-V, Servers)

Systems analysis & design Organizational change management Fiscal operations/budgeting Customer relations management

Skill in:

Reading comprehension

Speaking

Service orientation

Troubleshooting

Critical thinking

Operation monitoring

Judgment & decision making

Systems analysis

Systems evaluations

Operation analysis

Identifying & specifying business requirements, using data recovery tools & techniques & systems evaluation

Complex problem solving

Assuring quality

Use of use of personal computer & associated hardware/software.

Ability to:

Prepare meaningful accurate &concise reports

Stay abreast of current technologies in area of IT assigned

Define problems

Collect data

Establish facts & draw valid conclusions

Provide expert technical advice, guidance, & recommendations to management & other technical specialists on critical IT issues

Deal with many variables & determine specific action

Read & interpret extensive variety of technical information systems material

Communicate effectively with agency representatives, large & small audiences on technical & non-technical issues

Interpret complex technical documents & position papers

Write status reports & policy documents

Effectively resolve service level issues with other agencies