Program Manager, Global Business Applied AI, SPARK

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.

5 years of experience in program management, project management, or a similar role.

Experience using data and key metrics to measure project success and inform future decisions.

Preferred qualifications:

Ability to work with cross-functional teams and engineering, product, and operations stakeholders.

Ability to manage multiple projects and meet deadlines, with excellent organizational and time-management skills.

Excellent investigative and problem-solving skills, with the ability to navigate ambiguity and resolve project blockers.

Excellent communication skills, with the ability to create documentation and present status updates to multiple audiences.

About the job

The Global Business Applied AI - Strategic Programs for Automation, Resolution and Knowledge (GBAI-SPARK) team is a crucial part of the Global Business Organization's (GBO) commitment to innovation and efficiency. GBAI is responsible for architecting and delivering Artificial Intelligence (AI)-powered and connected solutions that amplify the value we bring to the customers and partners. GBAI-SPARK's core focus is on driving programs in technology and AI within the Support ecosystem, through automation, customer support resolutions, and knowledge management.

Responsibilities

Manage the entire lifecycle of assigned programs, from initial scoping and requirements gathering to launch and post-launch analysis. Develop and maintain detailed project plans, including scope, milestones, timelines, dependencies, and resource needs.

Own the execution and successful delivery of the assigned initiatives on the tool roadmap.

Develop and provide regular, clear, and concise status updates on your programs to stakeholders and the management team.

Identify, track, and actively work to resolve project blockers and issues before they impact timelines.

Serve as the direct point of contact for and partner closely with Product, Engineering, and Operations teams to ensure the successful design, development, and implementation of new tools.