ITAM Coordinator

The IT Asset Management Coordinator is responsible for developing, implementing, and maintaining processes that ensure effective management of hardware and software assets across the organisation. This role will lead critical initiatives to further develop the Asset Management service, ensuring compliance, data accuracy, and continual improvement while providing clear insights and reporting to partners.

Process Development & Implementation:

Build and implement processes for Hardware Asset Management (HAM) and Software Asset Management (SAM).

Maintain and regularly review process, procedure, and work instruction documentation.

Leadership & Strategy:

Lead all aspects of the team’s activities and provide mentorship to team members.

Build and drive strategy to mature the Asset Management service in alignment with interpersonal goals.

Analysis & Reporting:

Conduct analysis and prepare reports on asset management performance and compliance.

Supervise and report on critical metrics, providing variance analysis and initiating corrective actions.

Data Integrity & Compliance:

Perform verification and audit activities to ensure CMDB/AMDB data changes are authorised and accurate.

Drive data quality improvements, including CI/asset de-duplication and compliance validation.

Asset Lifecycle Management:

Maintain records of asset status, versions, location, and relationships throughout the lifecycle.

Partner Communication:

Provide ongoing information to leadership, customers, and peers regarding the health of the environment, improvements, innovations, and initiatives.

Continuous Improvement:

Support Continual Service Improvement (CSI) initiatives to improve asset management processes and tools.

Skills and qualifications:

Solid understanding of IT Asset Management principles, including HAM and SAM.

Experience with CMDB/AMDB systems and data governance.

Analytical skills with the ability to interpret data and deliver actionable insights.

Superb communication and partner leadership skills.

Leadership experience with the ability to mentor and guide teams.

Familiarity with ITIL practices

Metrics for Success:

Accuracy and completeness of asset data in CMDB/AMDB.

Compliance with asset management policies and standards.

Timely delivery of reports and analysis.

Successful implementation of CSI initiatives and process improvements.

Career Stage:Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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