Chief Transformation Officer (Dept. Deputy Director) (Technology) (U)

Definition

Position Overview:

The Chief Transformation Officer (CTxO) is a senior executive leader responsible for driving enterprise-wide transformation, elevating IT service maturity, and modernizing technology operations across city government and within DOT. Reporting to the Chief Technology Officer (CTO), the CTxO will lead initiatives that optimize people, processes, and technology to achieve operational excellence, enhance cybersecurity, and foster a culture of innovation and continuous improvement.

A person who has been selected by an appointing authority in accordance with the Columbus City Charter, Section 148(1) is said to have received an unclassified appointment. Those individuals receiving unclassified appointments serve at the pleasure of their appointing authority and may be terminated from employment at any time. Please contact the Civil Service Commission if you would like additional information regarding this process.

Core Responsibilities:

Strategic Leadership & Change Management

• Develop and lead a comprehensive transformation strategy aligned with city-wide objectives.

• Oversee enterprise-wide change initiatives to improve service delivery, efficiency, and innovation.

• Champion cultural change, engaging stakeholders at all levels and driving adoption of new ways of working.

IT Service Management & Process Optimization

• Implement ITSM best practices (e.g., ITIL) to standardize and scale operations.

• Define and track KPIs to measure progress and impact of transformation efforts.

People & Organizational Development

• Promote a high-performance culture rooted in accountability, collaboration, and innovation.

• Lead training, development, and change enablement efforts to build team capabilities.

Technology Modernization

• Evaluate and modernize technology infrastructure to support automation, efficiency, and growth.

• Ensure alignment of tech investments with strategic goals and cybersecurity standards.

Cybersecurity Leadership

• Strengthen cybersecurity posture through robust frameworks, compliance, and risk mitigation strategies.

• Collaborate with IT leaders to manage threats and respond to incidents effectively.

Governance & Performance Management

• Lead enterprise IT governance and portfolio management, ensuring value realization from investments.

• Establish frameworks for performance tracking, decision-making, and continuous optimization.

Communication & Stakeholder Engagement

• Develop and execute clear communication strategies across departments.

• Facilitate transparency and alignment through regular updates, meetings, and feedback methods.

Financial Oversight & Team Leadership

• Manage transformation budgets and ensure ROI through data-driven prioritization.

• Build and lead a high-performing team of project managers, analysts, and consultants.

Qualifications:

• Education: Bachelor’s in IT, Business, or Public Administration; master’s preferred.

• Experience: Ten years of demonstrated success leading large-scale IT and organizational transformations, with expertise in ITSM and cybersecurity.

• Certifications: Preferred – ITIL, PMP, PROSCI, CISA, CISSP.

Key Skills:

• Strategic leadership, change management, and stakeholder engagement.

• Deep knowledge of ITSM, cybersecurity, and process improvement.

• Strong communication, analytical, and decision-making abilities.

• High emotional intelligence and ability to navigate complex environments.

Reporting & Environment:

Reports to the CTO and collaborates with senior city leadership. Occasional travel and adaptability to dynamic priorities are required. The CTxO is expected to model excellence, resilience, and innovation.

Under administrative direction, is responsible for serving as the Technology Director/CIO (U) in his or her absence and for assisting in the overall operations and administrative management of the Department of Technology; performs in related duties are required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Directs the activities of the Department of Technology’s infrastructure and technical groups including contracts, legislation, and requests for proposals;

Serves as an advisor to the director on information technologies;

Assists the Chief Information Officer in establishing Citywide information systems policies and standards;

Develops, coordinates, and implements department’s Chargeback Model as it relates to the Service Catalog;

Serves as the Citywide contact as it relates to infrastructure, technical support, and the billing model;

Serves as an advisor to the director on activities or functions related to asset management;

Facilitates the development and maintenance of the City’s information systems and promotes the use of appropriate technologies to facilitate efficient and effective service delivery;

Assists the director in coordinating technology policies and initiatives across departments and with other governmental entities;

Participates in the formulation and implementation of rules, regulations, and policies;

Develops and coordinates special projects or programs initiated by the department;

Assists in the preparation of the departmental budget;

Keeps the director informed on a timely basis of all situations that could affect the accomplishments of departmental goals and objectives.

Test/Job Contact Information

Recruitment #: 25-0050-V1

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Kimberly Hetterscheidt

Department of Technology

Office of the Technology Director

1111 E Broad St.

Columbus, Ohio 43205

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The City of Columbus is an Equal Opportunity Employer