Tech Data Ctr Ops Spt

Job Profile Summary:

Supports hardware and software installation, configuration, operation and ongoing maintenance of an organization’s computer / data center. Operates, monitors and performs troubleshooting of equipment, networks, and data processing / batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations.

Key Responsibilities:

• Provides operational and technical support for assigned data center computer systems and associated peripheral equipment.

• Monitors performance of on-line systems utilizing software support tools to complete all scheduled jobs in a timely manner.

• Performs standard maintenance and repair.

• Interfaces with clients and appropriate support groups to escalate issues for resolution.

• Reassigns job priorities according to precedent, policy, and procedures.

• Participates in on-call rotation; responds to alerts and systems issues.

• Updates systems and applications.

• Partners with vendors and component suppliers to replace or repair failed equipment.

Key Qualifications:

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 1-2years’ experience in area of responsibility.

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