Client Network Support Specialist

Job Description

CLASSIFICATION TITLE: Client Network Support Specialist

GENERAL DESCRIPTION: IT Specialist needed to service business computers and networks for an IT Managed Services company. Specialist are required to provide remote and onsite services to small and medium business networks.

DUTIES AND RESPONSIBILITIES:

Level 1 Network Skills ( Required )

Provide telephone & remote control desktop support to end users

Be able to establish immediate rapport with users and make them comfortable

Open tickets and document problems and resolutions effectively

Ability to travel onsite and resolve desktop and network infrastructure issues

Install cable media from jack to patch panel if necessary

Install & configure NAT routers, switches, printers, cameras and other network devices

Install and configure wireless devices, access points, repeaters, etc

Install windows servers onsite and join PCs and users to domains

manage active directory users and computers

Establishes and maintains user e-mail accounts; provides e-mail training and software support

Repairs computer & server hardware

Remove threats from computers and servers

Firm understanding of network protocols such as http, ssl, ftp, pop, smtp

Establishes and maintains user accounts, profiles, file sharing, access privileges and security

Level 2 Network Skills ( Required )

Plans, designs and implements data connectivity for local area networks (LAN) and wide area networks (WAN) systems

Assists in coordinating special projects including LAN design, wiring plans, hardware/software purchases, system installations, backup, maintenance and problem solving

Research and recommend network and server hardware and software

Assists in installing, configuring, and maintaining windows server systems including windows server 2019, 2022, and 2025

Windows Server migrations

Experience with Domain Controllers, DNS, and DHCP technologies

* Experienced with installing and maintaining VMware & HyperV hypervisors

Performs disaster recovery backups and restores of servers

Assists and provides support to level 1 support staff

Advanced understanding of network protocols such as VPN configuration, VLAN, PAT, SFTP, SCP, and other protocols

Firm understanding of routing, switching and methods to troubleshoot routing issues down to IP packet level

Install, configure, and troubleshoot server applications such as MS exchange, MSSQL, Sharepoint, etc.

Experience with Voice Over IP protocol (VOIP)

Knowledge of LAN and WAN products and protocols

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to formulate detailed plans and scopes of work

Ability to prioritize and manage individual and departments task

Ability to understand and follow complex and written instructions

Ability to convey complex information to others in training situations

Ability to communicate both verbally and in writing

Ability to analyze and troubleshoot technical and computer-related problems

Ability to do what it takes to meet established suspense's

Ability to successfully interact with customers

*This position requires occasional after hours migrations and repairs.

OTHER REQUIREMENTS

Must pass a screening test for this skill level to be hired.

*This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in this classification

This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused

People-oriented -- supportive and fairness-focused

Team-oriented -- cooperative and collaborative

Experience required:

Installing & Configuring Business Routers: 3 years

Installing & Repairing Computers: 5 years

Managing & Repairing Servers: 3 years

Fanatical Customer Service: 2 years

Excellent communication skills (written and verbal)

Ability to understand and follow complex written and oral instructions

Strong comprehension and expression skills for tasks like reports, emails, and discussions

Education\Certification:

Associates Degree in IT or current IT Certification

BS in Information Computer Technology (Preferred)

Driver's License (Required)

Full-time