Scanning Operator Level 1

Job Description

Overview

CTG is seeking to fill a Scanning Operator Level 1 opening for our client in Chantilly, VA.

Location: Chantilly, VA

Duration: Ongoing contract

Purpose: Assist with operational accountability for managing all aspects of digital imaging and scanning to meet contractual SLAs and ensure customer orders are complete per specifications.

Scope: This position is key for ensuring the accuracy of digital imaging processes and enhancing customer satisfaction through efficient document management.

Duties:

Assist with the day-to-day operations within a Digital Imaging Center, focusing on digital imaging and related duties.

Ensure customer issues and escalations are resolved or further escalated as appropriate.

Conduct quality checks on work to ensure accuracy and adherence to standards.

Adhere to safety procedures and logical/physical security requirements.

Work independently and as part of a team; perform backfile duties for absent coworkers.

Receive, sort, and process mail documents and packages, ensuring timely delivery.

Validate and prepare documents for scanning, including removing bindings and inserting slip sheets.

Operate high-speed scanning equipment, perform quality checks on scanned images, and index images according to customer specifications.

Other duties as assigned by Lead or Manager.

Skills:

Excellent verbal and written communication skills.

Strong attention to detail and ability to manage large volumes of documents.

Proficiency in MS Office and data entry.

Familiarity with administrative tasks and document preparation.

Ability to handle confidential information with discretion.

Experience:

Minimum 1 year experience in a Customer Service environment.

Data entry experience or background as an Office Clerk is a plus.

Experience in a digital imaging or document management role is advantageous.

Education:

Minimum High School Diploma.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Emily Drew at . Kindly forward this to any other interested parties. Thank you!

Full-time