DC IT/Run Technician

DC IT/Run Technician M/F/X

Within your #OneTeam

Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.

As Datacenter IT/RUN Maintenance Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. You will be part of a team of technician that operate 24/7, managed by a Team Leader.

Your main responsibilities

Contribute to datacenter systems architecture and ensure 1st level of support

Optimize the racks for new servers

Connect power and network cables within server and network racks

Wire the incoming cables and network within the racks respecting wiring scheme

Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan

Assemble and install computer hardware (assemble / install / upgrade/ update servers)

Adhere to health and safety rules and regulatory requirements

Escalate incident tickets to Level 2 support where appropriate

Contribute to Datacenter maintenance

Complete interventions on the equipment in response to monitoring alerts or customer tickets

Upgrade the servers (change obsolete components)

Undertake curative maintenance on delivered servers

Troubleshoot technical issues using various tools: network, servers

Perform regular established maintenance procedures

Understand and maintain cabling systems

Replace failed networking devices within racks

Implement actions to resolve problems related to the server environment

Ensure servers are functioning properly via analysis and monitoring

Keep asset databases up to date

Manage and resolve system failures quickly

Assist team members with other relevant maintenance tasks within the Datacenter

Coordinate activity with all 24/7 teams and help improve customer relations

Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system

Help maintain good customer relations and customer satisfaction on a daily basis

Ensure information is shared between maintenance agents and provide reports to the Team Leader

Respect the schedule and targets set by the Team Leader

x

Skills required

A keen interest in IT and computer hardware products/components

Advanced understanding of general maintenance procedures and techniques

Physically capable and available to work weekends, public holidays, and evenings

Effective problem-solving abilities

Work in compliance with international standards, normative and regulatory requirements

A team player with excellent communication skills

Organized, autonomous and adaptable

Basic knowledge of computer networking

Well-organized person and have the ability to prioritize tasks

Customer centric oriented

Autonomous

Attention to detail and a solution orientated approach

Positive, energetic and proactive mindset