IT Operations Support Partner

Position Summary

The Desktop Support Engineer is responsible for delivering hands-on technical support and ensuring the reliability of end-user computing environments across both office and plant floor settings. This role requires expertise in PC deployment and imaging, troubleshooting hardware and software issues, and providing responsive desk-side support for Windows 10 and Windows 11 workstations in a networked environment.

Key Responsibilities

+ PC Deployment & Imaging

+ Perform workstation imaging and deployment as part of new hire onboarding and hardware refresh cycles.

+ Utilize Microsoft Intune and Autopilot for streamlined provisioning (experience with these tools is preferred but not required).

+ Configure operating systems, applications, and security policies to meet company standards.

+ Technical Troubleshooting

+ Diagnose and resolve issues related to workstations, applications, peripherals, handheld devices, TCP/IP connectivity, and printers.

+ Provide timely incident response and resolution, escalating complex issues when necessary.

+ Maintain documentation of troubleshooting steps and resolutions for knowledge base use.

+ Desk-Side Support

+ Deliver in-person support for Windows 10/11 workstations in a networked office environment.

+ Provide technical assistance on plant floor systems, ensuring minimal disruption to production operations.

+ Collaborate with IT teams to support specialized equipment and devices used in manufacturing or plant operations.

Qualifications

+ Strong experience with PC deployment and imaging (required).

+ Familiarity with Microsoft Intune and Autopilot (preferred).

+ Proficiency in troubleshooting Windows 10/11 workstations, applications, peripherals, handheld devices, TCP/IP, and printers.

+ Ability to provide desk-side support in both office and plant floor environments.

+ Excellent communication and customer service skills.

Job Type & Location

This is a Contract to Hire position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on Dec 20, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.