Application Support Specialist (Warehouse L2)

Application Support Specialist (Warehouse L2)

Job Category: Technology Solutions Group

Requisition Number: WMSSU001116

Posted : November 24, 2025

Full-Time

Hybrid

Locations

Showing 1 location

Position Summary

The Application Support Specialist (Warehouse L2) provides advanced technical and application support for Warehouse Management Systems (WMS) and related tools. This role investigates and resolves support tickets, performs configuration changes, writes SQL queries to identify and fix data issues, and assists with report and label updates. The specialist works directly with warehouse operations to maintain smooth and efficient system performance, while escalating complex issues to Level 3 support when needed.

Responsibilities

Monitor and manage Warehouse support ticket queue, ensuring timely responses and resolutions

Troubleshoot and resolve WMS application, scanning, and integration issues (L2 level support)

Execute SQL queries for root cause analysis and perform data corrections with approved controls

Modify and maintain Stored Procedures, Triggers, and automation scripts

Configure WMS settings for new clients, locations, user setup, roles, and permissions

Build and update reports using Crystal Reports and design barcode labels using CodeSoft

Drive continuous improvement by identifying recurring issues and recommending enhancements

Assist with testing, deployment, and validation of system upgrades, patches, and configuration changes

Partner with Warehouse business users to understand operational needs and ensure system readiness

Escalate complex issues to Level 3 support and/or software vendors when required

Provide user training, documentation, and support for warehouse technology platforms

Time allocation (estimated):

Internal End-Users: 80%

Vendors/Contractors: 15%

External Customers: 5%

Comply with defined business processes and ensure accurate utilization of technology systems

Requirements

Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative

Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers

Minimum of 2 years of experience in an end-user technical support role, 2-year technical degree

Strong customer service skills, professionalism, and friendly desk-side manner are a must

Strong SQL skills required

Ability to investigate and resolve issues through database troubleshooting and configuration updates

Ability to manage incoming Warehouse related tickets evaluate, assign priority, and resolve, with assistance from vendor if necessary

Review open tickets and provide updates to end-users as needed

Experience with Crystal Reports and/or CodeSoft label design software a plus

Experience with mobile device management solutions are a plus (SOTI)

Ability to write end-user guides, SOPs, and comfortable training users to use a variety of systems

Prior experience working in or consulting in the distribution, logistics or transportation industry is a plus

Strong written and verbal communication skills

Strong time management skills

Ability to rapidly learn new software applications and functionality

Strong working knowledge of Microsoft suite, including Microsoft Outlook, Windows, Word, Excel, and PowerPoint

Proven experience in working remote and interacting with team members through web conferencing

Disclaimer

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr