FRONT DESK CLERK (FULL TIME)

Front Desk Clerk

Location: Moderna - Seattle, WA 98101. Online applications accepted only.

Schedule: Full time schedule, Monday through Friday, 8:00?am to 5:00?pm. More details upon interview.

Requirement: Previous experience in a corporate setting is required.

Pay Range: $34.61 per hour to $34.61 per hour.

Job Summary

Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.

Essential Duties and Responsibilities

Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.

Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.

Speaks to guests and coworkers using clear, appropriate and professional language.

Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.

Processes all guest check?ins by confirming reservations, assigning rooms and activating room keys.

Processes all payment types, including room charges and cash, check, debit and credit transactions.

Processes all check?outs; resolves issues related to late disputed charges.

Answers, records and processes guest calls, messages, requests, questions and concerns.

Follows up with guests to ensure issues have been met to their satisfaction.

Coordinates with Housekeeping to track readiness of rooms and report guest concerns.

Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.

Provides guests directions and information regarding the property and local points of interest.

Runs daily reports, identifies any special requests and checks reports for accuracy.

Assigns rooms according to guest request and preferences whenever possible.

Completes designated cashier and closing reports in the computer system.

Balances and drops receipts according to accounting specifications.

Practices safety standards at all times.

Complies with record retention, Standard Operating Procedures and daily responsibilities.

Performs other duties as assigned.

Benefits

Full?time and part?time positions offer the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full?time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time?off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, see wage transparency information at

Equal Opportunity Employer

Compass Group is an equal?opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis. ESFM maintains a drug?free workplace. #J-18808-Ljbffr