Donor Services Manager

Franklin Park Conservatory and Botanical Gardens offers world-class horticulture, art & nature-based exhibitions and educational programs. The 13-acre indoor and outdoor facilitysituated two miles from downtown Columbusfeatures glasshouses including the historic John F. Wolfe Palm House; botanical gardens including the Scotts Miracle-Gro Foundation Childrens Garden and Scotts Miracle Gro-Foundation Community Garden Campus; and event venues. The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell. Committed to the community, the Conservatory strives to provide an accessible and welcoming experience to all.

Mission

As a premier botanical garden destination, we connect people to nature and create life enhancing experiences.

Vision

Envision a world that celebrates nature as essential to the human experience.

Job Summary

The Donor Services Manager is a donor-centric role, ensuring that making a gift to the Conservatory is a pleasant and seamless process. This position oversees the Conservatorys confidential donor/prospect database, manages the Development Coordinators use of the database, and supports all areas of development including financial reporting and reconciliation. This position plays the lead role in maturing the development teams ability to offer and accept more complex gift types. The role is also responsible for generating and analyzing reports/queries, assisting with donor/prospect research and plans, and general compliance with gift and non?profit regulations. This position reports to the Associate Director of Development.

Additional Information

This is a hybrid full-time exempt position based in Columbus, Ohio.

This position is eligible for the Conservatory's benefit package offered to full-time employees, which includes medical, dental and vision insurance, company paid Life/AD&D/Short-Term and Long-Term Disability insurance, participation in the Ohio Public Employees Retirement Program (OPERS), optional 457(b) Deferred Compensation plan, generous Paid Time Off (PTO), and complimentary membership to the Conservatory.

Compensation

$55,000 - $62,000 annual salary.

Responsibilities

Donor Services and Programs

In service to the team Annual Operating Fundraising goal and in alignment with the Development Team calendar, initiates and oversees the spring, fall lapsed and end of year appeal processes, ensuring all constituent groups have the opportunity to support the mission.

Regularly ensures giving and registration mechanisms: i.e. webpages, on-site giving options, and donation forms are accurate, trackable, and simple for donors to use.

In partnership with the Assoc. Director of Development and the Grant and Development Writer, ensures the giving pages of the website are updated at least annually with new information such as tax law changes, giving initiative changes, or new compelling donor testimonials.

In partnership with the Grant and Development Writer, ensures donor acknowledgement letters are updated annually.

Oversees the Development Coordinators implementation of the Donor Stewardship Plan including timely acknowledgements, milestones, Development Committee outreach and manages the implementation and budget of the new, internal stewardship store.

Data Management

Maintains knowledge & understanding of organizations major programs and initiatives supported by philanthropy, and ensures this knowledge is applied to quality gift/pledge entry in compliance with GAAP rules and Tessitura functions.

Monitors incoming gifts from all sources and oversees the quality of data/gift entry, generates reports on YTD and projected fundraising, and manages the financial reconciliation with the Controller/Finance team monthly or as requested.

Handles organizational and constituent data with absolute discretion, troubleshoots and problem-solves to maintain integrity.

Serves as the Development departments database technical consultant and subject matter expert.

Serves as primary point of contact with the Conservatorys CRM Manager, attends training sessions as needed, and maintains a presence within the Tessitura community.

Supports the Development Plan by creating dashboards and reports that support fundraising KPI reporting, completes queries including donor and mailing lists, produces routine and custom reports, and produces recommendations/analysis of the same for the team and the VP of Philanthropy.

Conducts prospect research through software and Internet resources for donor cultivation and stewardship, as requested; manages the iWave contract.

Supports moves management, through ensuring Tessitura functionality, quality portfolio/plan set up and participating in annual portfolio reviews for major gift fundraisers.

Develops written documentation, internal operating procedures and end-user instructions for Tessitura and ancillary software.

Trains and notifies the team of changes in data entry and procedures; assists with setting up new user accounts.

Enters donor/prospect actions and relevant information in Tessitura as requested/needed.

Administrative Management

Manages and mentors the Development Coordinator (DC) in all areas, including performance management and payroll duties.

With VP of Philanthropy, develops and manages the written and actual Standard Operating Procedures for all accepted gift vehicles at the Conservatory.

Leads the pledge set-up, payment, write off, and credit card recurring gift processes.

Seeks to ensure FPC/FOC is in compliance with tax laws, and manages the DC in maintaining the FPC AOI, Solicitors License, USPS nonprofit rate, and other compliance needs.

Supplies materials for the President and CEO as requested.

Supports the Development departments donor and member events as needed, which may include occasional evening and weekend availability.

Performs other duties as assigned.

Knowledge and Experience Required

Bachelors Degree.

Demonstrated experience with data analysis and data-driven decision making.

3+ years work experience with Tessitura.

Experience working with donors in either cultivation or stewardship efforts.

Experience with end-user support, data integrity and reporting.

Extensive computer and software knowledge, including a high level proficiency with Microsoft suite, Microsoft Word, Excel, PowerPoint, Teams.

Skills Required and Results Typically Achieved

Highly organized and accurate with strong attention to detail.

Strong analytical and problem-solving skills.

Excellent written and verbal communication skills, including presentation and management skills.

Mature judgment, including discretion handling confidential donor personal and financial information.

Excellent interpersonal and customer service skills, with the ability to develop and maintain effective working relationships.

Self-starter with the ability to work independently, set priorities and meet deadlines.

Ability to multi-task in a fast-paced environment.

Flexibility to work occasional evenings and weekends.

EEO Statement

Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer. The Conservatory does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status. The Conservatory values diversity and is committed to creating an inclusive environment for all employees. #J-18808-Ljbffr