Branch Manager

POSITION STATEMENT

Is responsible for managing and evaluating the region's performance according to pre-determined targets, key performance indicators (KPIs), and project timelines. Effectively communicate functional department targets to regional managers in a timely manner.

KEY RESPONSIBILITIES

Ensure the region has sufficient capacity (technical teams) to achieve its set targets and objectives

Confirm regional operating capacity in all departments

Continuously analyze operating performance and develop ways to improve efficiency

Ensure sure both parties (region & head office) are giving and/or receiving training and technical support

Ensure sure both parties (region & head office) are giving and/or receiving health & safety support

Ensure sure both parties (region & head office) are giving and/or receiving stock on time and within agreed timeframes

Keep a record of past reports and monthly performance metrics

Report on department status weekly

Installations

Maintenance

Projects

Monthly – Manco

Perform any other work-related duties and responsibilities that may be assigned from time to time by management.

Report back on progress towards targets throughout the month

Provide support to the regional manager at the head office across all departments and functions to enable better and improved execution in the region

Stock & Procurement

Health, Safety, and Vetting

Technical & Training

Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved

Identify potential crises, devise contingency plans

Plan and facilitate effective regional updates and meetings

Liaise with business partners, including but not limited to Vumatel, Frogfoot, Evotel, Vumacam and SADV.

KEY COMPETENCIES

Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery

Must be able to partner with other Britelink departments and contractors to achieve targets

Customer management: tactful, resolute and committed to providing excellent customer service

Ability to deliver technical presentations competently.

Must be able to interfaces with customer “executive” level management on a regular basis

Delivering results: ability to plan and organize self and work in order to achieve objectives and targets

Maintain in-depth knowledge of product offering