Application Support Analyst (O2C)

We are seeking an experienced **Application Support Analyst** to oversee **Production Operations and Service Delivery** for **Order to Cash (O2C)** systems and **critical enterprise/legacy applications** across US and Canada. This role ensures the reliability, stability, and performance of applications supporting billing, invoicing, collections, and other financial processes, while leading cross-functional teams and managing vendor relationships. **Key Responsibilities:** *Operational & Application Support*Collaborate with Finance and business stakeholders to capture requirements, address service gaps, and implement process enhancements. **Qualifications & Expertise:**10+ years of IT Service Delivery or Application Support experience Deep experience with **Siebel CRM, Oracle EBS**, OBIA, Collections, Cognos, TeraData, Mainframe Finance, and related tools. Familiarity with ITIL practices; ITIL certification is a plus. Excellent communication, leadership, and stakeholder engagement skills in global, multi-vendor environments. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether youre just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impactacross industries, countries, and careers.From engineering and product to digital services and customer experience, youll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected workon a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, .If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact .

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