Customer Service Support Specialist

Customer Service Support Specialist

What You Need:

Education: High School Diploma

Experience: Proven experience in administrative support role preferably in finance or risk related areas. Proficiency in Microsoft Office Suite.

Skills: Strong communication skills for effective interactions with internal and external customers, strong attention to detail, and ability to manage sensitive information and ability to prioritize work.

Why Work for FCS Financial:

Supportive Culture: We foster a family-friendly, supportive environment where your professional growth is a priority.

Competitive Salary: Starting at $40,000 with consideration for experience.

Professional Growth: Opportunities for continuous learning and career advancement.

This position is located in Marshall, Missouri. Flexible work hours will be considered after the initial training period is complete and based off of the candidate's qualifications and needs.

This position is classified as Non-Exempt under the Fair Labor Standards Act.

This position is open until filled

Department: Customer Services

Reports to: Customer Services Team Leader, Ag & Rural Lending

Supervises: None

Job Functions:

25% Customer Service

Answers the phones and assists walk in customers by assessing and interpreting customer needs.

Responds to customer request and/or identifies staff member who should respond to customer request.

Accepts, identifies and processes loan payments and provides receipts to customers.

Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services.

30% Loan Coordination

Follows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)

Determines need for collateral releases in compliance with paid in full loan procedures

Completes lien searches

Maintains electronic files

Completes loan verifications for third parties

Completes Loan to Note Verification

25% Account Maintenance

Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:

Posting receipts and disbursements daily

Monitoring daily, monthly and year end reports to identify and resolve discrepancies

Processing incoming and outgoing electronic transfers

Making initial customer contact on early delinquent payments

Correcting customer account payment or disbursement entries

Monitoring monthly UCC Continuations

20% Office Duties

Contacts service providers for office equipment maintenance and document shredding

Orders office supplies

Schedules and sets up for meetings and events for internal and external groups

Authorizes invoices for office expenses

Handles internal and external mail

n/a Other duties as assigned to meet the needs of the organization.

* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

Minimum Qualifications

High School diploma

Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

Working knowledge of the operation of a multi-line phone system

Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers

Skill in listening and conveying awareness of a customer's problem or issue to find resolution

Skill in performing a variety of duties, often changing from one task to another of a different nature

Skill in organizing material and information in a systematic way to optimize efficiency

Skill in recognizing and maintaining confidential information

Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.

Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.