IT Helpdesk Agent

VAM Systems is currently looking for IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions:

Required experience: 4 years

Skills

• Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector

• 24/7 Support

• Support more than 9000 Employee

• Proficient in both written and spoken Arabic & English language

• Effective communication skills

• Problem-solving and critical thinking

• Dealing with difficult customers

• IT knowledge of computer hardware and software

• Documentation and Knowledge Base.

• Creating and maintaining a knowledge base.

• Generating and maintaining KPI Reports for Helpdesk tickets

Skills & Qualifications

• ITIL Foundation

• Health Care system experience

• Customer Service certificate

• Communication Skills

• Reporting skills

Terms and conditions

Joining time frame: (15 - 30 days)

The selected candidates shall join VAM Systems - Bahrain and shall be deputed to one of the leading organization in Bahrain.

Should you be interested in this opportunity, please send your latest resume at the earliest at