Field Technical Spt Cons IV US1

Adecco is currently assisting a client in their search to fill Field Technical Support positions located in Colombus, OH

Job Title: Field Technical Support

Location: Colombus, Ohio

Payrate: $39/HR

1st Shift: 8:00 am - 5:00 pm Mon - Fri

Description:

· 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting

· Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.

· Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management.

· Previous experience working in ServiceNow (a plus) ticketing system or similar

· Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.

· Strong customer communication and service skills

· Knowledge of two factor authentication

· Must be able to work independently in a fast pace high profile environment

· Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed

Day to day

· This is a professional banking setting with a high touch and executive level user community.

· Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements.

· Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets.

· Reimagine PCs, backing up and restoring user data.

· Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality.

· Documenting service events accurately in work orders and ticketing systems.

Pay Details: $39.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.