Analyst, User Services OH/PA

About MPOWERHealth:

For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Benefits:

Multiple medical plan options

Health Savings Account with company contributions

Dental & vision coverage for you and your dependents

401k with Company match

Vacation, sick time & Company paid holidays

Company wellbeing program with health insurance incentives

The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.

Responsibilities

Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems

Create and manage user accounts and access

Perform Office 365 and network administration

Assist in IT Asset Management to ensure accurate inventory records

Open and track tickets, prioritize, follow up on service requests, and escalate as necessary

Create knowledge base articles, checklists, procedures, and end-user training

Office 365 Administration

Microsoft Office Experience

Active Directory Experience

Exchange Server/ Exchange Online Experience

Networking – Router, Switch, Firewall, AP Etc. Experience Preferred

Mobile Device Management Experience

AV Equipment/Video Conferencing Solutions Experience

Experience with Windows OS, MAC OS, iOS, Android

Bachelor’s degree or equivalent combination of education and experience

Minimum 1-year experience in a similar role

Strong customer service and troubleshooting skills

Ability to communicate technical information, both verbal and written, to a wide range of end-users

Qualifications

Qualifications & Skills:

Strong knowledge of IT support practices, hardware, and software troubleshooting.

Excellent organizational and communication skills.

Ability to build relationships with business leaders and translate needs into IT solutions.

Strong problem-solving and decision-making abilities.

Full Time