Customer Relations Representative - State Farm Agent Team Member

Job Description

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

ABOUT OUR AGENCY:

With over 11 years at State Farm and more than six as an agency owner, Ive been proud to grow a thriving team of 13 across two locations. Our offices in North Myrtle Beach and Loris, SC are known for exceptional service, strong team culture, and deep community ties.

We offer more than just a jobwe create an environment where people can thrive. From a fully stocked breakroom with snacks, beverages, and cooking supplies, to agency-paid lunches, holiday parties, and bonuses tied to individual and team performance, we love to celebrate wins together. We also participate in community events throughout the year, reflecting our passion for giving back. I proudly serve on the McLeod Health Foundation Board, HOPE Committee, USC Young Alumni Board, and the NMB Chamber Board, and Im actively involved in several local networking groups.

If youre looking to be part of a growing, high-energy, service-focused team that believes in working hard and making an impact, youll feel right at home here.

ROLE DESCRIPTION:

Jamesha Gore-Coggin State Farm is seeking an organized and efficient specialist to fulfill customer service duties and support in office insurance agents in gaining and keeping customers as well as branding the agency within the community. Being marketable, having attention to detail, dedication to customer relations skills, and sales-mindedness makes you fit in this versatile position. Motivated professionals who thrive in a fast-paced environment around insurance and financial services can pave an entryway for growing your career and expanding your income.

RESPONSIBILITIES:

Provide prompt, accurate, and friendly customer service. Service can include answering inbound calls for both offices, responding to inquiries regarding insurance, eligibility, coverage, policy changes, transfers, claim submissions, collecting documentation needed, payments, and billing clarification.

Administrative duties such as but not limited to inbound and outbound mail, setting appointments, and deposit.

Use a customer-focused, needs-based review process to educate customers about insurance options and pivot to opportunities for the sales team.

Manage digital marketing efforts including social media, mailers, SEO, and complaint content creation

Collaborate with sales and service teams to align marketing strategies with business goals

Create flyers, signage, and advertising materials

Help organize and participate in community events and networking opportunities

Update website

Network within the community

Respond to good reviewsQUALIFICATIONS:

Obtain SC Property/Casualty and Life, Accident, and Health Insurance Licensing

Experience or expressed interest in areas such as Insurance, Financial Services, Risk Management, Marketing, etc.

Ability to work collaboratively as part of a team, as well as operate independently

Effective customer service and interpersonal skills, including the ability to create, build, and maintain relationships with internal and external parties

Prioritization, time management, and organizational skills to meet deadlines while maintaining attention to detail

Understanding of digital marketing tools

Excellent written and verbal communication kills

Creative thinking

Bilingual Spanish preferred

Full-time

Hybrid remote