Help Desk Desktop Analyst

Job Description

ComResource is looking for a Help Desk Desktop Analyst.

We need someone to assist in providing hands-on support for PC/Mac systems, software deployments, and user troubleshooting in a distributed environment.

Responsibilities:

Configure, install, and support PCs, Macs, and related peripherals.

Package and deploy applications using SCCM, JAMF, Intune, or AirWatch.

Support application rollouts for both corporate and retail locations.

Provide Tier 1–2 desktop support and resolve escalated technical issues.

Maintain documentation, inventory, and support processes.

Collaborate with IT teams to improve endpoint management and efficiency.

Essentials:

1+ years of experience providing PC/Mac desktop support.

Experience with SCCM, JAMF, Intune (Endpoint Manager), or similar tools.

Strong problem-solving and customer service skills.

Self-motivated and capable of working independently.

Desired:

Experience supporting users in a large distributed enterprise.

Familiarity with application packaging and deployment processes.

Experience supporting both Windows and macOS operating systems.

Req ID: CG43191114

Full-time