Operations Support Associate

Job Title: Operations Support Associate

Location: Houston, TX, 77032

Duration: 6 Months (Potential Extension)

Shift Timing: 7 am- 3:30 pm

Note:

Hybrid Position

Interviews: Via Teams

Job Description:

The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion.

This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

Core Responsibilities:

Able to perform non-routine tasks related customer issues and resolution.

Strong collaboration with internal and external customers.

Exception reporting for customer orders when purchase orders are flagged for non-compliance.

Resolves issues from 3rd party processer of customers' orders of limited complexity.

Assists branch in maintaining appropriate inventory.

Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements.

May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order.

Reviews autorenewals of contracts and supports contract additions identified by branch staff.

Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system.

May assist standard non-complex customer master data workflows.

Create and maintain safe working environment and culture within the organization.

Take care of internal and external customer needs and expectations.

Demonstrates high impact culture through innovation, accountability, and empowerment.

Must be able to function in a team environment; usually works with direct supervision but can work independently.

Task execution for area of responsibility up to levels defined in company DOA policy.

Qualifications:

High School Diploma or equivalent

2+ years of experience in data entry, office administration, invoicing, or related experience

Experience in ERP systems, SAP or dynamics preferred

Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership

Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks

Able to collaborate with other disciplines

Ability to understand concepts in execution, broader organizational impact, and strong organization skills

Understanding of general business concepts

Strong communication skills