Service BDC Representative

Join Our Team as a Service BDC Representative!

Position:

The Service Department Business Development Center (BDC) staff member is the initial contact for Customers seeking to schedule an appointment with, or ask questions of, our dealership's Service Department. The primary goal is to set an accurate, quality appointment that enables the dealership to meet the Customer's expectations while sounding helpful and courteous at all times.

Why Join Us?

Competitive Pay: $17-$19 per hour, plus performance bonus!

Performance Bonuses: Weekly and monthly opportunities to boost your earnings

Comprehensive Benefits: Health, dental, and vision insurance coverage

Retirement Plan: 401(k) with company support to help you save for the future

Paid Time Off: Vacation, holidays, and sick leave for work-life balance

Career Growth: Clear pathways for advancement within the company

Employee Discounts: Savings on parts and service repairs

Childcare Assistance: Reimbursement of up to $100 per week

Education Support: College scholarships available for employees' childrenKey Responsibilities

Promptly and courteously answer all phone calls using the prescribed word tracks

Identify all customer needs for the visit before offering an appointment time

Record customer information accurately in CRMWhat We're Looking For

Strong verbal and written communication skills

Problem-solving and decision-making abilities

About Harr Motor Group

Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.

Join a Team That Values You!

At Harr Motor Group, we believe in diversity, inclusion, and equal opportunities for all. We are committed to fostering a respectful and welcoming workplace where every team member can thrive.