Desktop Support Engineer

Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Columbus, OH.

Overview: This is a professional banking setting with a high touch and executive level user community.

This role requires great customer service skills and the ability to configure, install, and test hardware components, hardware deployment replacements.

Duties: * Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System * Providing cross-divisional troubleshooting by updating and maintaining tickets * Reimaging PCs, backing up and restoring user data * Installing and validating correct software versions on devices and confirm functionality * Utilize Wells utilities to troubleshoot end-user machine functionality * Documenting service events accurately in work orders and ticketing systems* 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting * Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS * Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management * Previous experience working in ServiceNow (a plus) ticketing system or similar * Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk * Strong customer communication and service skills * Knowledge of two factor authentication * Must be able to work independently in a fast-paced high-profile environment * Able to work onsite at location Monday - Friday 8am - 5pm local time with flexibility to stay after 5pm if needed