Operations Manager

Enjoy what you do while contributing to a company that makes a difference in people's lives. IVF Florida, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

We have an immediate opening for an Operations Manager to join our team in Margate, Florida. The schedule is Monday through Friday, from 8:00AM to 5:00 PM, and must have the ability to travel between all IVF Florida locations as business needs require.

How You'll Contribute:

We always do whatever it takes, even if it isn't specifically our "job." In general, the Operations Manager is responsible for:

Assists in the development of an annual budget and is responsible for achieving budgeted levels for revenue and

profitability

Review and approve expenses in the accounts payable system

Responsible for patient relations including triaging complaints and concerns, responding to electronic survey results,

and ensuring concierge level service

Schedules and plans staff social events, meetings, and educational sessions

Prepare monthly dashboard including financial, marketing, productivity, and outcomes measures

Responsible for the oversight of marketing programs to grow the market share and for ensuring that practice has

appropriate and up-to-date information on market environment to enable effective responses to threats or

opportunities

Responsible for ensuring the assigned departments have an efficient and effective infrastructure, including

information systems, billing and collection support and so forth, to support current operations and planned growth

Travel between IVF Florida locations, including overnight travel to Jacksonville and offsite meetings

Assist with the oversight of the development of annual market plan and budget

Assist as opportunity and circumstance permit in identifying new opportunities for profitable expansion in the service

area

Oversee as required the recruitment, selection, retention, training, and supervision of practice personnel in assigned

departments to ensure the delivery of the highest quality services, to maximize profits, and to minimize turnover

Oversee that there is compliance with all aspects of US Fertility Administrative Policies and Standard Procedures

Assist, support, and manage as required, efforts to ensure that the Practice operates in full and complete compliance

with all applicable Federal, State and Local laws and regulations

Assists ED in controlling budgeted overhead and addressing any inefficiencies of the practice

Maintains practice operations by initiating, coordinating, and enforcing practice operational policies, procedures, and

HIPAA & safety standards

Oversees the maintenance and growth of the practice with regards to facilities management, identification of new

office space, planning & development of new sites/buildings and assisting with interior design

Assists in evaluating and performing process improvement efforts yielding better workflow, higher IVF throughout,

and more mistake-free processes

Oversees and maintains the coordination, communication, and overall operations among satellite offices

Participates in risk management and administration

Monitors scheduling and assignment of employee job responsibilities and follows up on work results

Participates in the external audit process such as laboratory, OR/PACU credentialing and licensure processes (e.g.

Joint Commission, AAAHC, CLIA, OSHA, etc.) Ensures compliance for all offices with all state and federal

requirements

Conducts annual performance evaluations in accordance with Company policies

Participates in the Quality Improvement Committee as appropriate

Addresses patient complaints and responsibility for patient satisfaction program

Maintains a safe and clean working environment

Participates as required in negotiations between the Practice and all vendors and service contractors to ensure the

highest level of return for the practice consistent with services rendered

Directs all ordering and distribution of all office and patient services supplies

Performs staffing and productivity analysis on a routine basis to ensure appropriate staffing levels

Additional responsibilities as deemed necessary by the ED

Direct responsibility for all non-clinical departments

What You'll Bring:

The skills and education we need are:

BA degree in Business Administration or other relevant field required

Minimum 5 years experience in healthcare industry required with prior experience in running a comparable size

medical/physician practice

Minimum 5 years Supervisory/Management experience with experience in hiring, conflict resolution, financial

responsibilities such as preparing budgets, policy writing, etc.

Computer proficiency required

Strong financial background such as a background with developing and maintaining budgets

Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective

working relationships

Demonstrated expertise in continuous quality improvement, customer service, and team building

Strong customer service and results orientation; highly responsive to requests

Excellent verbal and written communication skills

Proven ability to build and maintain highly effective teams

Ability to work as part of a multi-disciplinary team

Excellent interpersonal skills and ability to build and maintain effective working relationships

Excellent managerial, interpersonal and organizational skills

Ability to maintain the highest level of confidentiality

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:

Full-Time Employees (30+ hours/week):

Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays

Part-Time Employees:

401(k) with company match and performance-based bonus opportunities

Per Diem Employees:

401(k) with company match

At IVF Florida, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.