Full Time Front Desk Agent

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters.

Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals.

Housed in the historic James H.

Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors.

Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality.

If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

The Front Desk Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way.

You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

* Review arrivals noting special requests, blocking rooms as needed.

* Check in and out hotel guests in a confident, professional and friendly manner.

* Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

* Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.

* Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

* Follow established key control policy.

* Ensure proper credit policies are followed.

* Submit all lost & found articles accompanied by a completed lost & found report.

* Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

* Verify credit limit report.

* Monitor room availability throughout the day.

* Review daily the selling status of the hotel using yield management system.

* Attend department meeting once a month.

* Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What do you bring to the role?

* High school diploma or general education degree (GED) required.

* Previous experience in a Front Desk or customer-facing role is preferred.

* Knowledgeable of immediate area, services, attractions, and events.

* Flexible schedule, able to work evenings, weekends and holidays.

* Work well under pressure, dealing with many arrivals and departures within a short period of time.

* Familiar with hotel systems and operations, and the ability to enter in information accurately.

What's in it for you?

* Room discounts at Marcus Hotels & Resorts and IHG-branded properties * Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa * "Two for one" movie theater coupons at Marcus Theatres * Ability to grow your career and transfer from one property to another * Paid time off * Flexible scheduling * Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more!

About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence.

We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike.

Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job.

It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.

Additional Information