ServiceNow CMDB

Must Have Technical/Functional Skills Must-Have Technical Skills

• ServiceNow Expertise o Strong knowledge of CMDB module, CI classes, and relationships. o Experience with Discovery, Service Mapping, and Integration Hub ETL. o Familiarity with ITOM and ITSM processes (Incident, Change, Problem).

• ITIL Framework o Solid understanding of Configuration Management principles and ITIL v4.

• Data Management o CI lifecycle management, data normalization, and duplicate elimination. o Automated discovery and reconciliation tools.

• Integration & Scripting o Ability to configure integrations with SCCM, AD, and other systems. o Basic scripting (JavaScript, Glide API) for workflow customization.

• Reporting & Governance o CMDB Health Dashboard, audit reports, and compliance checks.

• CMDB design and governance implementation.

• CI identification rules and attribute mapping.

• Service mapping for applications and infrastructure.

• Knowledge of asset management and software license compliance Roles & Responsibilities

• Maintain CMDB accuracy and enforce compliance with standards.

• Coordinate with network, application, and asset teams for CI updates.

• Implement and monitor Discovery schedules and service maps.

• Perform data audits, resolve normalization issues, and ensure integrity.

• Support platform upgrades, patching, and UAT for CMDB-related changes.

• Create and maintain documentation (SOPs, design docs, governance playbooks).

• Provide stakeholder training and periodic health reports. Generic Managerial Skills, If any

• Strong communication and stakeholder management.

• Project management and ability to prioritize tasks.

• Analytical thinking and problem-solving.

• Ability to mentor teams and enforce governance.

• Collaboration across cross-functional IT and business teams

Salary Range: $120,000 $140,000 Year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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