Remote Low Voltage Support Technician

Title: Remote Low Voltage Support Technician Location: Remote Employment Type: Full-Time Experience Required: Cabling & Camera Installation Position Summary We are seeking a highly skilled Remote Support Technician to provide technical support for customers and field technicians performing low-voltage cabling, network equipment installation, and security camera deployments.

This role requires strong troubleshooting abilities, excellent communication skills, and hands-on knowledge of structured cabling and CCTV/IP camera systems.

The technician will support field teams, validate installations, assist with system provisioning, and ensure successful project completion.

Key Responsibilities Remote Technical Support Provide real-time phone, chat, and ticket-based support to field technicians.

Assist with troubleshooting network connectivity, NVR/VMS issues, device onboarding, and PoE switch configurations.

Guide techs through camera alignment, verification, testing, and system validation.

Review site photos, documentation, and as-built information to ensure work meets company standards.

Remotely access systems (when permitted) for configuration, diagnostics, and verification.

Installation & Cabling Expertise Use prior field experience to support techs with best practices in: o Structured cabling (Cat5e/Cat6) o Termination standards (T568A/B) o Cable routing, labeling, testing, and dressing o Camera mounting, focusing, and field-of-view adjustment Evaluate installation quality and provide corrective guidance when needed.

System Provisioning & Validation Support provisioning of IP cameras, NVRs, switches, and network devices.

Confirm proper PoE negotiation, port assignment, and link activity.

Assist with VMS/NVR channel mapping and live-stream verification.

Document configuration steps, results, and follow-up actions.

Customer Communication Maintain clear, professional communication with customers, project managers, and onsite contacts.

Provide timely updates, escalate issues when needed, and ensure customer satisfaction.

Coordinate with internal teams for scheduling, dispatch adjustments, and follow-up visits.

Documentation & Reporting Create and update tickets, logs, and installation notes.

Review and approve field documentation (photos, labels, mappings). Report recurring issues and contribute to process improvements.

Required Qualifications 2+ years of experience in cabling, low-voltage installation, or security camera deployments.

Strong understanding of network basics (IP addressing, PoE, switches, NVRs). Prior field installation experience strongly preferred.

Ability to troubleshoot hardware and connectivity issues remotely.

Excellent communication, customer service, and problem-solving skills.

Ability to read floor plans, maps, and support documentation.

Comfortable working independently in a fast-paced environment.

Preferred Skills Experience with CCTV/IP camera systems (Envysion, Hikvision, Avigilon, etc.). Familiarity with structured cabling standards (BICSI best practices). Knowledge of VPNs, remote desktop tools, and network monitoring platforms.

Basic understanding of retail, restaurant, or commercial security environments.

Work Schedule Full-time, remote Occasional after-hours or weekend support may be required depending on project needs.

Full-Time